hotelcollection.comReviews of hotelcollection.com

Why does it take so long for a customer representative to answer a phone especially when you're calling about an order you did not receive why do they make you wait on hold for so so so so long

Worst customer service on the planet. It’s embarrassing to learn that such terrible service still exists. I highly suggest you purchase from another supplier. Without question. They should be shut down.

I didn’t buy from HC but I spun the wheel they have up on their “secure” website but as soon as you spin you have allowed thieves into your phone and whatever you have on your phone. It took me several hours to change passwords etc but then I did a safety check and sure enough within the timeframe of spinning the wheel and a NEW DEVICE popping up as signed into my account was within seconds of each other. So I removed the device and then immediately went about once again changing passwords shutting down phone clearing website data and all was good. But then a friend went there today and said same thing happened I thought it was a one off but obviously it’s an ongoing thing so if you’ve spun on the wheel I’d check your device asap

On 6/14/24, I placed my first order with HotelCollection.com (hereafter, "HC"). The total was $184.91. First impressions are important, and my first order did not go smoothly. Shipping charges are outrageous while shipping is slow. HC makes a small fortune on shipping charges. My order was relatively small and contained one hourglass diffuser, one diffuser oil for the hourglass diffuser, and one car chauffeur. Total weight was 3.6 lbs. HC uses Fed X Smart Post to ship, which is slow and cheap despite my being charged $24.90 for shipping. Fed X Smart Post is an inexpensive way of shipping because Federal Express does not complete the delivery. The invoice is difficult to decipher because in addition to being charged $8.74 for California sales tax, the receipt reads the following taxes were EXCLUDED when in reality they are included. These include San Mateo County tax 25% $.36; San Mateo Co. Local Tax SI 1% $1.46; San Mateo County District Tax Sp. 2.125% $.72; and San Bruno City Tax 0.5% $.72. A true and copy of the receipt is attached. I do not recall EVER having been charged for the extraneous San Mateo County and San Bruno City taxes. If that isn't bad enough, once my order shipped, I received notifications from Federal Express and HC that my order shipped in TWO packages. The tracking nos. provided are 275937363991 and 61290308731421534091. However, when I asked HC about this, they claim to know nothing about two separate orders. On 6/17/24 I received two emails from Fed X (attached) stating that my orders would be delivered the following day, Wednesday, 6/18/24. Once I receive a tracking no. I like to monitor the status of my order. When my order failed to arrive on 6/18/24 without explanation I was not pleased. On 6/20/24, I received two more emails from Fed X as well as emails from HC indicating my orders would be delivered that day (Thursday). When my orders failed to arrive on Thursday, I reached out to HC asking why they sent me emails saying my orders would be delivered that day but received no response. I also began contacting Fed X to inquire why they sent emails on two subsequent days stating my orders would be delivered. I was told that I need to contact HC because they arranged for shipping via Fed X Smart Post. Incredibly Fed X could not tell me when my orders would be delivered. I consider this shipping method inefficient given that for the past three days I was sent both text messages and emails indicating my order was out for delivery. My orders were delivered yesterday. To avoid this shipping disaster from happening again, I contacted HC customer support to inquire that if I were to place a future order, could I choose to have Fed X fulfill delivery. In other words, I was willing to pay more for shipping so that Fed X would fulfill delivery. The response was no. Finally, I advised HC I have my own personal Fed X account so if I were to place a future order that shipping could be billed directly to me and that way I can control delivery of my order. I received no response to my inquiry. Amazon sells HC diffuser oils. I would prefer to buy on Amazon and save the pricey shipping and added county and city fees charged by HC. On top of that I will receive my order in two days as opposed to one week. In closing, HC is a rip off. On top of an incredibly high shipping fee for slow shipping, they charge extraneous city and county fees you are not typically assessed. Finally, customer service is horrible and does not respond to inquiries.

Last year they offered me a subscription with a complimentary diffuser. It took me 10 emails and 20 phone calls just to be told that I owe them $3000! What? The diffuser itself is like $500. Now have to hire a lawyers to take them to court

I bought this with a subscription when I tried to contact them to change the next months fragrance, it took weeks to get a reply, every email I sent kept bouncing back saying the recipients inbox is full, they did receive the messages and would message back but they didn’t understand my request and kept saying I need to add a subscription even though i bought a subscription with my order and attached proof of purchase showing this. I kept saying I wanted to change the fragrance to my way and they kept asking me to confirm this as if they were going to proceed with it however everytime a different customer service agent would message back and reply with something different, some said they had already cancelled my subscription (this isn’t what I asked for) others said I had no subscription to start with, it all got very confusing and with all the undelivered receipts email is full emails that kept getting returned to me when I tried explaining made it more complicated. I suggest you pay for an upgraded server and gain more storage so emails are not bounced back to customers and to add an account login for customers to manage their subscriptions themselves. Honestly the worst most stressful interaction with a company ever. At the end of the day I am now in my second month since purchasing and not received my second months scent. As good as the product is I cant recommend because of the awful customer service experience

Fatal estoy gastando $108 al mes por 2 frascos y ninguno de los dos diffiuser funcionan. Y de paso me vendieron por 1 wireless y me enviaron uno eléctrico normal por la misma oferta. Compré uno en Walmart $35 y trabaja mejor que estos 👎

This company scammed me into a 3 month subscription. Shortly after, I lost my job and have had to beg on countless occasions to discontinue my forced membership but to no avail. They are stealing the literal food off my table and not even blinking an eye.