hotelcollection.comReviews of hotelcollection.com

Diffuser leaks, and scent does not diffuse properly after 3 months. Terrible quality. Don’t purchase.

THE WORST! Do Not Buy These! Once they get you on the subscription plan they will not let you cancel. I signed up for the 3 month/free diffuser plan. The diffuser worked for about a month. I started trying to cancel after the 3 month required subscription was fulfilled however, the scents kept coming at $70+ each month. I have received 6 so far. When I call (multiple times) they put me on hold and never come back or they tell me they will transfer me and then put me on a long hold, which eventually hangs up. The website makes it impossible to cancel and the "customer Service" line just puts you on hold. When you can get through to a representative, they put you on hold and never come back. I feel completely stuck. I have had to turn this over to the BBB. Hopefully, they will respond to them.

DO NOT BUY FROM THIS COMPANY THE PRODUCT IS ABSOLUTELY RUBBISH THEY GET YOU TO SUBSCRIBE AND THEN YOU CAN NOT CONTACT THEM TO CANCEL AFTER NUMEROUS EMAIL THEY FINALLY CONFIRMED MY SUBSCRIPTION WAS CANCELLED THEN CONTINUED TO CHARGE MY CARD NOW THE EMAILS ARE JUST BOUNCING BACK AND I CANT CONTACT ANYONE

I have attempted multiple attempts to contact someone by chat, phone or email to cancel 2 subscriptions that I didn’t realize I had I was left on hold 30 minutes without success Customer support email bounced back 4 times as mailbox is full Chat no answer I finally contacted them by palpal and stopped any further payments I got an email someone will be in contact If not I stopped paying I like the studio diffuser but I have 6 months worth of pods Buyer beware

I did not want a subscription and noticed my credit card was charged twice and i found out somehow i was enrolled in subscription. I contacted company about the multiple charges and they informed me i was enrolled in subscription. i told them to cancel and they put me on hold and i waited 30 mins and no one came back. i tried the same with the chat and no one came back. i had to notify my credit card company to block charges. Unethical business practices.

Watch out for this company. Every time you check out they add fees and you have to look carefully to opt out of them. I opted out of a $4.99 rush delivery fee and they some how snuck in another $4.99 for package protection. If you get caught unknowingly in a monthly subscription, good luck trying to cancel on the website or talking to anyone. Mail gets returned as mailbox full. After this last order and a series of seem to be shoddy and try-to-cheat business practices, no more for me.

HORRIBLE customer service. Website doesn't work properly when checking out for the free diffuser w/oil subscription. I have spoken to 4 people in the past week and no one has helped me or answered any questions. The last lady I spoke with is rude and non efficient, probably reading from a script. She claims the problem that they have had on their website for the past week would be "fixed" by IT in the next 30 mins. I'm calling BS! Not that hard to afford good customer service for the cost of each of their products.

First off. Love the scent I chose and the deal I got! I completed the three months and some. Then I didn't receive an order! I sent three emails. No reply. And I finally reached customer service and they told me the item was at post office. Well it was misdelivered and had to contact the company again. It’s been a week trying to get through again! On hold forever makes no sense. Just want a replacement and I’m done. I canceled the subscription just want my last order! Geeeez. I finally got through to an agent. Waiting on hold days on days. Today tool 1 hour and 10 minutes. They say they’re sending a replacement. Wish me luck!