HospitableReviews of hospitable.com

I came across Hospitable by chance word of mouth referral after almost 12 months battling with my previous PMS system. I was blown away with how easy and intuitive it was, and what took months setup with my previous system, took only days with Hospitable. It is very intuitive and the AI help usually gets it right first time. The pricing is great too. It just feels like its built on the latest technology and use of AI and feels extremely efficient and simple. The Hospitable community is great where questions or issues can be raised and the community can help answer questions. There are also regular zoom meetings and podcasts with latest updates etc. They seem to regularly adding new features and evolving even better. And there are heaps of platforms or add ons that it integrates with. So overall very happy that I discovered it!

Hospitable has been great. It’s made running our vacation rental extremely easy and streamlined.

I have a cleaning company, i currently work with Breezeway, Cleanster, Turno, Hostaway and Hospitable. I can honestly say that Hospitable is the easiest to work with. This is a compant with great support, a place where they give you answers. Thank you.

we've had a great user experience. The customer Service is always responsive. The booking process is easy for our clients.

I had heard a lot of good things about Hospitable and was seriously considering switching after using another major PMS for almost two years. Unfortunately, my experience with Hospitable’s sales process has been extremely disappointing. I scheduled a call with a sales rep, Marshall Joynt, and explained my situation in detail. I currently have almost another year prepaid with my existing PMS, but I have experienced enough problems with that company that I was seriously considering walking away from the remaining prepaid service and moving to Hospitable now. I was specifically interested in Hospitable’s $59 Professional plan. Despite making that clear, I was still pushed toward the $99 plan during the call. One of my biggest concerns was migration. I have an established Airbnb/Vrbo property with existing reservations, pricing integrations, smart locks, etc., and I was understandably concerned about moving everything without creating downtime, syncing problems, or double bookings. I was told that migrating one property could take approximately 6–8 hours and was then offered Hospitable’s “Rapid Rollout” onboarding service for $500. So let me understand this: I am considering abandoning approximately 10 months of prepaid service with a competitor in order to give Hospitable my business, and Hospitable’s solution is to charge me another $500 to help move one property onto their platform? I explained very clearly that I was willing to consider switching immediately, but that Hospitable would need to offer some type of meaningful competitor-switch incentive to justify the financial hit. I specifically asked Marshall to speak with management about a first-year discount and/or waiving the onboarding fee. His follow-up email completely ignored that request and consisted mostly of links and information that can already be found on Hospitable’s website. Only after I called this out did he clarify that management would offer no additional subscription discount whatsoever beyond the normal 12% annual discount available to everyone, and that the absolute lowest they would go on the $500 onboarding package was $350. A $150 reduction on an optional $500 onboarding service is not a meaningful incentive to switch providers. It still means I would be forfeiting months of prepaid software and then paying Hospitable an additional $350 simply to help migrate my account. What makes this particularly disappointing is that I actually liked a number of Hospitable’s features. Their Google Vacation Rentals/direct booking integration, smart thermostat automation, ChatGPT integration, and other functionality genuinely interested me. I went into the call as a serious prospective customer. Instead, I walked away feeling like Hospitable was far more interested in upselling plans and paid onboarding than actually removing the barriers preventing a customer from switching to them. Marshall ultimately told me that because I only have one property, the concessions Hospitable can make are very limited, and that if this meant I was no longer interested, he understood. Fair enough. At least that was finally a direct answer. But if a customer is actively considering leaving a competitor, is prepared to abandon nearly a year of prepaid service, and is asking what Hospitable can do to earn the business, I would expect a company that wants to grow to bring something meaningful to the table. Unfortunately, that was not my experience.

I've been using Hospitable for about nine months now, and I really like it. I especially love the help with updating my messaging when I'm talking to a renter. I will quickly write my response, and then I will let their AI writer make it sound better. I just started implementing the AI to automatically answer, and that is nice too. Brittany just did an online meeting with me and helped me through trying to make it easier communicating the calendar with the maids. She was super helpful. Highly recommend.

Okay tool, but certainly not the best option out there. My biggest issue is their customer service. They tend to be deliberately unhelpful, very inconsistent with the information they give us, and make our lives harder when they should be making them easier. We had an issue that cost us a few hundred dollars in double bookings and cancellations, and Efren from customer service was unhelpful and failed to provide clear, actionable insights on how to resolve it. 😞 Aside from the poor support, the mobile app lags terribly. It’s such a hassle to use that we often just respond directly through the Airbnb app instead. 📱 If we could turn back time, we wouldn't have signed up for Hospitable, and we will likely leave as soon as the opportunity arises.

Hospitable was very affordable and did a great job at making our experience as STR owners and managers easy. It puts all of the tools we need in one place, and it's very intuitive. We upgraded to the Rapid Rollout which was totally worth it. All of the people we dealt with were very friendly and helpful.