HospitableReviews of hospitable.com

I run a 10-property short-term rental portfolio and have paid Hospitable €213 a month to take guest messaging and channel management off my hands. In July it stopped doing the job, and getting anyone at Hospitable to care about that turned out to be harder than fixing it myself. On 21 July I sent a fully diagnosed report — I'd audited all 33 of my checked-in reservations and handed over exact reservation codes. Two guests had arrived at locked doors because their check-in instructions silently failed to send. Templates were going out with blank property names and blank lockbox codes. Booking.com was selling one-night stays on properties configured for a three-night minimum. Real guests, real lost revenue. What came back, 78 seconds later, was "Smarty" — their AI agent. It thanked me for the detail and asked for a messaging rule ID. I gave it. It came back and asked which reservation code I'd like it to look at — from the list I had already sent it twice. I re-pasted my original email. It then asked me to go and check my own settings for it. I asked to speak to a human. The AI replied asking me which of my issues I'd like the human to focus on. When I said I'd cancel if a person didn't get in touch, it offered me a link to buy Priority Support — an upsell, mid-complaint, for the privilege of being answered. A human, Vince, appeared on 26 July. Five days. On 31 July he sent his findings, and this is the part that matters: he confirmed every single thing I reported. Messages failing in Booking.com delivery after exhausted retries. Timeout errors in the minimum-stay sync, which is why Booking.com undersold my properties. Cleaning-task notifications silently switched off so my team stopped being told about jobs. He said engineering was "actively investigating" and that they'd keep me updated. That was five days ago. Nothing since. No update, no fix confirmation, no answer on the service credit I asked for on day one — that was never acknowledged at any point by anyone. Two weeks. Confirmed platform faults costing me money. A support experience where the only fast responses were from a bot recycling the same sentence — "I recognize that these failures have directly impacted your guests and resulted in lost revenue" — while nothing was actually resolved. Standards have slipped badly here. If you run a portfolio of any size, understand what you're buying: when it breaks, there is no one at the other end.

What a scam. When I realized they wanted to charge a lot of money and I tried to cancel, they would not let me remove my VRBO property. Their help was useless. The website window meant to uncouple accounts did not work. I can attach a screenshot of what happens when we try to uncouple our VRBO listing. You can't delete it. Also, the customer service chat is not helpful, we tried deleting cache, using different browsers as suggested. Still could not uncouple. They said they would put us through to a live human, then dropped the chat.

My experience with Hospitable has been extremely frustrating. I spent around six hours trying to connect Airbnb and Booking.com correctly. I also spent those hours with Hospitable’s AI support, repeatedly explaining the same problem. The AI kept suggesting the same steps over and over again: disconnect, reconnect, reinstall, and start again. The strange part is that Hospitable can actually see my Booking.com reservations, which means the connection appears to exist. However, my calendar in Hospitable only shows Airbnb bookings, making the system unusable. The biggest problem is not even the technical issue—software bugs happen. The real problem is that there is no way to reach a human who can investigate the issue. There is no effective technical support, only an AI chatbot that cannot understand more complex problems. A competent support technician would probably have solved this in minutes. Instead, I lost six hours with no solution and a great deal of frustration. Hospitable may have good features, but without access to real technical support, I cannot recommend the service

Software that integrates with my listings and saves me a lot of time by writing reviews and messages for guests. I highly recommend this for other hosts.

I have an Airbnb listing that has been active and it’s successful for 11 years. The second I connected it to Hospitable, it completely wiped all text from my listing and adjusted my pricing. It then started sending unwanted AI messages to my upcoming guests. To top it off, I tried to get in touch with Customer Service and I could not get any further than a chat bot, but no matter how hard I tried and they did not resolve my issue. This completely up ended my business and ruined my day, I cannot emphasize enough how terrible my experience was, and I never leave bad reviews places.

Hospitable really helps me maintain and organize my property all in 1 app. The dynamic pricing has also made my life so much easier when it comes to pricing my condo

I connected Hospitable to my airbnb account just to see what it was. I didn't go through any other setup, just the integration. I did not enable any messaging. Suddenly the automation began spamming my guests, even telling guests I had given late checkout permission to that they had to leave by a certain made-up time. It also automatically responded to guests genuine questions with irrelevant messages. All of this without me enabling any messaging ability. So I tried to contact Hospitable support and their AI chatbot is not helpful either. I will never use this service again.

The app/software isn't bad. There are occasional issues, as expected. The reason I rate this two stars is that there is no customer support. I submitted a ticket about a week ago, and have also followed up numerous times. Guess what? Zero response. Now, they want an extra $10/month for my support ticket to be moved to "priority" just to even have a chance at a resolution. Please check the Apple App Store, as well. You will see many reviews similar to mine.