HospitableReviews of hospitable.com

I love how hospitable is trying to make everything so user friendly BUT when a problem does occur - there is no on there to help. Smarty can only take you so far and often is is days to weeks before you hear from someone. I love mogul options like owner portal. The onboarding process needs to be more seamless for integrating bank accounts and owners etc. Its tedious. The guest portal needs work but still great concept. Overall I can tell Hospitable is really making strides and we are happy we switched. I just hope they continue to fix the nuances that can really make things slower to start:)

A bit of a learning curve, but after getting the hang of it, it is so great. I am self managing our beach house, and this software makes this doable, I could absolutely not do all of it myself. teh automated messages are great and guests love the quick response. The calendar is easy to navigate. love having all messages in one spot between different platforms.

We had a bit of a rough start, despite paying extra to be trained by the team. Once we got the gang of it, it's a very cool program. Lots of features that fit our needs perfectly. Smarty is also a very in tune AI and probably the smartest I haver come across yet.

New to STR ownership and hoping that Hospitable can bring together all the booking platforms in one place for me to manage a single calendar, as well as incorporate a direct bookings options for me. So far so good while drinking from a firehose on both the amount and quality of new customer support with only a few hiccups to navigate thus far! Listened in on my first Town Hall today which I believe to be a valuable offering! Cheers to moving forward together!

I used Hospitable a few years ago when it was basically just a messaging service. I switched to another PMS some time later and it was a complete nightmare! I have been back with Hospitable now for about a year and pretty much everything is great. I have two issues. The first not being fully integrated with VRBO. This has caused me quite a few problems with things getting missed, double booking, etc. The second being, I do wish there was an option to speak to a real person if needed, not just AI bot. Other than that, everything works great for us. User friendly, lots of features, etc.

For the most part, the Hospitable staff have been terrific. I feel a part of a community, and I love the fact that they hold Town Halls and have a place where hosts can help other hosts. For a newer host that is so very helpful!! I am pleased with most everything Hospitable can do for me as a property owner and host. Hospitable needs more support staff. I understand they have growing pains and are in the midst of upgrades, completely understandable. More improvement is needed on response time to issues. Anything that is costing an owner/host to lose time or money is a priority, someone should be available to help right away. Time is money.

The ability to track all bookings in one spot is super convenient

Fantastic forward momentum. The android app needs some optimization.