Hospitable Reviews | Read Customer Reviews of hospitable.com

Hospitable Reviews | Read Customer Reviews of hospitable.com

Hospitable reviews

Showing 54 reviews with 1 star · Clear filters

Team C.
Oct 25, 2026
Terrible experience
Terrible experience. Basic product features not working and support was some automated bot that couldnt help and wouldnt bring in a human.
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Jared
Oct 14, 2026
Customer support is a joke... is this a real company???
Attempting to set up a new property on Hospitable right now after using another platform for a while. I ran into an issue so was using their AI chat which is almost completely useless. Eventually the AI agent transferred me to a "real human agent" and I've now been in the queue for 10 hours and still #18 in line and it's incrementing higher by the hour. This is such a joke and I haven't even started setting up my property yet. Do people really use this platform???
Response from HospitableOct 14, 2026
Hi Jared, there was an error with your Nest connection during your property setup, and our engineering team has created a fix. Ioana followed up on your support ticket to provide you with the full details and is able to answer any other questions you may have.
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Parlatash
Oct 11, 2026
Don't be fooled by the "good reviews".
This company is the worst of the worst. I've had nothing but problems with them. Double bookings, the same messages being sent to guests multiple times, and the VRBO connection is a complete mess. Customer service is a joke. It takes them 2 or 3 days just to get back to you, and half the time they don't even solve the problem. The mobile app is terrible too, even the simplest things are hard to find. Everything is way more complicated than it needs to be. Save yourself the headache and STAY AWAY from this crap!
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Alex O.
Oct 4, 2026
Offer a 'free' service then spams your…
Offer a 'free' service then spams your guests trying to sell them insurance and you can't turn it off. Embarrassing for us and our business
Response from HospitableOct 4, 2026
Hi Alex, our Essentials plan has no subscription fee, so it naturally comes with some limitations. As part of that, we do send one message with a link for our trip insurance offering, where you earn a commission from a guest purchasing protection for their trip, and one message with a link to your guest portal, which has information about their stay, and also a link to trip insurance inside. You can opt for a paid plan if you wish, which lets you turn off this functionality and access additional upgraded features.
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Sky K.
Sep 30, 2026
3.9 Rating… needs to be 1 Star or less!
I can see why this company has a 3.9 rating. Im surprised its that high. They have absolutely ZERO customer. Extremely bad ratings… they make it seem they are the best thing since sliced bread when they sign you up…. but even that was a struggle as they promised us a discount code and took over a week to get it because they never respond and have no support. They give you a 14-day free trial, but within those 14 days, when you encounter all of these issues, it takes them forever to get back to you. So the 14 days isn’t even close regarding having enough time to make sure this platform works. We just threatened to cancel just yesterday if they didnt fix something. DONT USE THESE PEOPLE!!!
Response from HospitableOct 4, 2026
Hi there, it sounds like you have been having some issues with the Booking.com team and getting verification on their side. Once Booking.com reactivates your account, follow the steps outlined by Jett in your Hospitable support ticket or reply back for additional support.
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Nicole C.
Sep 24, 2026
Horrific customer service and syncing…
Horrific customer service and syncing issues. Also, their direct website is not great! 10 out of 10 DO NOT RECOMMEND. There is much better technology and service out there.
Response from HospitableOct 1, 2026
Hi Nicole, Brian reached out with the offer of a call for you to get more out of your subscription, and you can reply back to the support thread to take him up on that at any time.
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Sheena Y.
Sep 20, 2026
Our experience has been the absolute…THE WORST
Our experience has been the absolute worst! they have ZERO customer service, they are only on the phone to sell you their system, and after you buy, no more support, no more human interaction. You're stuck with AI only, and when AI says they will transfer you to a live human, it all of a sudden dissapear and you're back to square one. They say they are a US based company, so why dont they have better support? We are looking for a better more helpful PMS system. THEY ARE THE WORST!
Response from HospitableSep 21, 2026
Hi Sheena - we completely understand your frustration. Being sent in circles by our AI, only to lose the promised handoff to a person, is not the support experience we want you to have. I reviewed your tickets and found that your Vrbo listings weren’t originally imported through the new Vrbo Partner connection, even after you resynced. One of our agents requested your Vrbo listing URL so they could help pull the listings in and continue troubleshooting. I’ve flagged your case internally for follow-up. If you send the requested URL through your existing ticket, our team will have what they need to continue working toward a resolution. Thank you for sharing your experience, Sheena. We’re sorry we let you down and hope we can make this right.
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Alina S.
Sep 9, 2026
the worst customer service over the…
the worst customer service over the entire earth ever imaginable
Response from HospitableSep 11, 2026
Hi Alina, we cannot find any Hospitable customers or support tickets connected with the name displayed on your Trustpilot profile. Please check if you have submitted your review to the correct company - we'd be happy to look into any issues you have experienced if you are able to provide more details.
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