HospitableReviews of hospitable.com

Terrible experience. Basic product features not working and support was some automated bot that couldnt help and wouldnt bring in a human.

We had to change our manager and Ioana from Hospital went above and beyond any tech support from any company I have worked with. It was transferring our direct bookings from our previous managers account to a new hospitable account. She was knowledgeable, professional and prompt. She worked on bespoke solutions with other teams in the company to customize a workflow just for us to preserve our direct bookings. I cant say enough great things about her. I think she has a bright future in Silicon Valley and the rest of the globe.

Maria was super helpful answering all my questions and getting my listing up and running. The onboarding calls I purchased were definitely worth it.

As long as you have no questions or complications you need help with, the integrated calendar works fine. You can not get a live agent, they do not provide that service apparently?!?! Unless you pay even more than the 4.9%. If a customer wants to add a pet fee after booking, you will get sent back and forth between the OTA and Hospitable with both claiming the other is responsible and the result is nobody will support this action. Turns out we are to ask the guest to send us money separately? If I was a guest this would been scammy on the part of the host. As a ghost paying for the support, it is unimaginable that this simple transaction has been disabled in both systems. F. FAIL.

I have been using Hospitable for over a year and its been a happy experience so far. There are couple of places I would like to get additional capability to minimise my manual workaround but overall it has been good

The core functionality works! The product team and customer service are very good. Communication from them to the users about where company is going and working on is excellent also.

A perfect system to handle my vacation rental. Easy to understand. Super practical.

Hospitable is a very helpful platform for managing short-term rentals, but don't expect it to do your property management for you. You still must be involved to make sure everything is done the way you want it to be done and it will take some time and effort to come up to speed. Also, their semi-weekly Town Hall Meetings provide an excellent way to be introduced to new and existing services that their platform offers. With Hospitable, you can pick and choose which support services you want to use on the platform and add or delete services as needed.