HospitableReviews of hospitable.com

As long as you have no questions or complications you need help with, the integrated calendar works fine. You can not get a live agent, they do not provide that service apparently?!?! Unless you pay even more than the 4.9%. If a customer wants to add a pet fee after booking, you will get sent back and forth between the OTA and Hospitable with both claiming the other is responsible and the result is nobody will support this action. Turns out we are to ask the guest to send us money separately? If I was a guest this would been scammy on the part of the host. As a ghost paying for the support, it is unimaginable that this simple transaction has been disabled in both systems. F. FAIL.

My reservation was cancelled a couple of days before due to an "app glitch that caused double bookings" resulting in a scramble to find alternative (more expensive due to the short notice) accommodations.

Okay tool, but certainly not the best option out there. My biggest issue is their customer service. They tend to be deliberately unhelpful, very inconsistent with the information they give us, and make our lives harder when they should be making them easier. We had an issue that cost us a few hundred dollars in double bookings and cancellations, and Efren from customer service was unhelpful and failed to provide clear, actionable insights on how to resolve it. 😞 Aside from the poor support, the mobile app lags terribly. It’s such a hassle to use that we often just respond directly through the Airbnb app instead. 📱 If we could turn back time, we wouldn't have signed up for Hospitable, and we will likely leave as soon as the opportunity arises.

The app/software isn't bad. There are occasional issues, as expected. The reason I rate this two stars is that there is no customer support. I submitted a ticket about a week ago, and have also followed up numerous times. Guess what? Zero response. Now, they want an extra $10/month for my support ticket to be moved to "priority" just to even have a chance at a resolution. Please check the Apple App Store, as well. You will see many reviews similar to mine.

Hospitable ultimately resolved my issue, but the process was painfully slow and unnecessarily frustrating. What should have been a 2–3 minute phone conversation instead took 10+ hours, 15+ emails and chat exchanges, and escalation all the way to the Director of Customer Support and the CEO. Only after senior leadership stepped in was the issue resolved (within ~2 hours), which makes the earlier delays even harder to justify. This experience highlights a fundamental problem: email and chat-only support is not sufficient for time-sensitive financial issues like security deposits and payouts. When real money is involved, the lack of phone or real-time escalation erodes trust and credibility very quickly. Hospitable may have solid product ideas, but support architecture is core infrastructure, not an optional feature. Without phone-based or real-time human escalation, even simple issues can spiral into major frustrations. I hope the company treats this as a learning opportunity, because the product itself isn’t the problem — the support model is. They should add Human Phone Support, period! no more AI based chat agents or ai email agent for urgent issues.

Support has been really disappointing . I often have to wait more than 12 hours for responses, and when they finally come through, they’re always the same generic “ sorry we’re busy” message. It really feels like a copy-and-paste reply each time from support . On top of that, the system keeps blocking dates and automatically changing settings I’ve put in place, which has already led to lost revenue. They also push for upgrading to priority support for an extra fee, but there’s no improvement—responses still take hours. To make matters worse, guests aren’t receiving any information after check-in really need to concentrate on their subcribers needs if they want to retain us its very poor

Mesa Tiny House Oasis on Alberta, 1/28-1/31/25. The entire process to get signed up with Hospitable so that I could rent this BnB was cumbersome. I use a computer rather than a phone when providing personal details required, so providing a selfie via computer was awkward & there was no way to upload one. The only way to contact the host was by email, which I don't have on my phone. I had to borrow an iPad to use for this while I was in Portland. I never knew the name of my host. The host advised me several days after I'd booked that the shower had not been properly plumbed & to get hot water I needed to follow a specific procedure: turn on the kitchen faucet to hot, let it run continuously while taking a shower, then there'd be hot water in the shower. That didn't work. The kitchen faucet handle didn't stay put in the hot position, so even when there was hot water running, it wasn't consistent & never got above tepid in the shower the entire 3 days I was there. The heat source for the tiny home also didn't work consistently then stopped all together. It got down to 50F inside the tiny home. When I advised the host, a space heater was provided. Supposedly the shower issue was fixed at the same time, but still didn't work. Otherwise, the location was great, I had shelter, & cooked a few meals there.

We need assistance, our calendar is not working in Airbnb and they are blaming and saying the pms is the blame for not being able to alter the dates.