First time purchase and everything arrived without issue. Lots more to go back to!
CT
CHRISTOPHER T.
Stay away
Made a purchase about a month ago. Items says they're in stock but nothing has shipped.
Response from horrormerchSep 17, 2024
The remaining items awaiting arrival came in yesterday and this shipment will be picked up today via USPS
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9434611105501712267036
As a note, this was also shipped less than 30 days from purchase as these items were listed as ARRIVING SOON within the product description and cart prior to customer purchase.
----------------------------------
As listed prior to purchase within:
- the product description (prior to purchase)
- cart and checkout (prior to purchase)
- terms and conditions (prior to purchase)
Customer Agreed to the Terms and Conditions on
Tue Aug 20 2024 13:27:03 GMT-0500 (Central Daylight Time)
and your
- purchase receipt
- emails sent to you
- social media responses
some of these items are "Arriving Soon" prior to purchase
Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after.
Posting here, social media, etc, will not speed up the arrival of these items to ship them to you.
Further tracking updates will be sent once your items arrive, as listed prior to purchase.
any further third party sites (as it is still within the 60 days of shipping per OH law) will be notified of this issue as well
RA
Rawny
Made a pre-order for a pop figure
Made a pre-order for a pop figure, after over a month, It still had not shipped so I attempted to contact them and got no reply.
This pop figure was available two weeks ago directly through pop. I have re-ordered them and have already received them as well.
Stay away from HorrorMerch it’s a scam site and there are many reviews online reporting this exact behavior or other issues.
(Update) 09/18/24 - Horror Merch replied to this, and has since refunded my money. They however lied stating specific information was included in the description and it was not.
No information stating the item was sold out, only info showing it was a “pre-order” and would be shipped out late August and no other specific info related to shipping was included.
The rude reply will get you nowhere but dig you a bigger hole of losing customers as your terrible customer service is “Well” documented on a simple google search.
Hard to defend yourself when most of your online reviews are negative, point out bad customer service, items never shipping, and fraudulent charges.
They also tried to take a jab at me stating all my reviews or bad reviews. If I didn’t write this, they would have never refunded my money.
This is also pointed out in several reviews I found where they won’t refund you or reply unless you report them, or put in a bad review.
You ignored my request to resolve this peacefully or professionally so I took it here. Plus, most people don’t do good reviews, I only do them when something goes wrong.
Horror Merch, try to be a better sport in receiving bad criticism. Especially when it’s well deserved for trying to scam people and having terrible customer service.
Try to learn from these instead of play the victim and site “Ohio Law” or lie about your “product description” even Visa confirm this wasn’t the first time someone has filed a fraud claim against Horror Merch.
I will continue my claim with Shopify, if they weren’t rude and condescending I would have left it at that. Now, it’s personal and I will have fun with this one.
I encourage everyone else to do the same, the more people that stand up against bs storefronts like Horror Merch the better. Report them on everything especially if they attempted to scam you too.
Response from horrormerchSep 15, 2024
As listed prior to purchase within:
- the product description (prior to purchase)
- cart and checkout (prior to purchase)
- terms and conditions (prior to purchase)
and your
- purchase receipt
- emails sent to you
- social media responses
these items are "Arriving Soon" as the previous batch was sold out prior to your purchase (Aug 12)
Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after.
Posting here, social media, etc, will not speed up the arrival of these items to ship them to you.
Your purchase has since been refunded and we recommend (also as all of your other reviews are negative reviews) that you please view product descriptions, terms and conditions prior to purchase, emails sent to you etc before posting about other sites within the future about items that are listed as "PREORDER" or "ARRIVING SOON"
August 12 $43.24 USD was refunded
any further third party sites (as it is still within the 60 days of shipping per OH law) will be notified of this issue as well
DV
david V.
Nothing good to say about them ...
This company sucks apparently. Definitely wont recommend. Made an order with them .and when I checked the order I noticed somehow the wrong items were being sent ! Tried to contact them to fix the issue/ cancel, and no replies, nothing. Lol and of course after tryin to get in touch with them and no replies , I make a bad review and now they have something to say lol gtfoh
Response from horrormerchSep 15, 2024
As listed prior to purchase within:
- the terms of service prior to purchase(prior to purchase)
Customer Agreed to the Terms and Conditions on
Wed Jul 31 2024 16:04:45 GMT-0400 (Eastern Daylight Time)
- the product description (prior to purchase)
- cart and checkout (prior to purchase)
- terms and conditions (prior to purchase)
and your
- purchase receipt
- emails sent to you
- social media responses
these items are "Arriving Soon"
Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after.
One batch of the items you purchased (and you did not purchase the deluxe editions of) were delivered with tracking info:
USPS tracking number
9400111105501150688705
Delivered on
Tuesday, September 3, 2024
Your item was delivered at the front door or porch at 1:42 pm on September 3, 2024 in WHITEHOUSE STATION, NJ 08889.
As you did not order the deluxe versions, the deluxe versions were not sent to you.
We have also refunded the remainder of your purchase due to your previous reviews and social media commentary.
RB
Reggie B.
Huge shirt selection and I'm definitely…
Huge shirt selection and I'm definitely happy with the shirt quality. Will definitely be back for more.
GA
GILBERTO A.
Any review that is not in their favor…
Any review that is not in their favor is marked as a fake review. I have contacted the local news station regarding the shady business practices from this vendor.
Still waiting for Thai vendor to contact me about a refund. Order was never fulfilled and going on 70 days with no update.
Now watch how the “owner” responds to this review. First they will be defensive, then deflect, then an excuse of why this review is not “Real”.
You already have my name, address, email and order number. So I am happy to hear what you have to say about scamming me out of my hard earned money.
This store has to be stopped from scamming hard working Americans. Local news station has already reached out and we are schedule for a call tomorrow.
Sincerely,
GA
Response from horrormerchSep 15, 2024
As listed prior to purchase within: (and yes we could find your purchase)
- the terms of service prior to purchase (prior to purchase)
Customer Agreed to the Terms and Conditions on
Fri Jun 21 2024 18:32:17 GMT-0500 (CDT)
- the product description (prior to purchase)
- cart and checkout (prior to purchase)
- terms and conditions (prior to purchase)
and your
- purchase receipt
- emails sent to you
- social media responses
these items are "Arriving Soon" as the previous batch was sold out prior to your purchase
Also as listed, and per OHIO law, we have up to 60 days (and 2 weeks after notification of any delays) to ship your purchase once the items are restocked or refund it after.
Posting here, social media, etc, will not speed up the arrival of these items to ship them to you.
Due to your multiple reviews, social media and other posts - you were refunded in full - after being notified about any delays
September 1 $37.56 USD refund
JC
Jordan C.
So many good shirts and great quality
So many good shirts and great quality. Have been buying here for a while and have not been disappointed in quality at all! Definitely doing my holiday shopping here
WL
Wander L.
No communication
No communication! Horrible Customer Service! You cannot get a hold of any one, you get pre written responses. Ordered some funkos over two months ago , they have since been released in other retailers, why haven’t I received mine? I wouldn’t mind but 80$ is 80$
Order Number is 17082832
Not a fake review. I just don’t need to put my name out there. Contact me for more details. Seeing as this is the only way to contact you. Is through reviews.
Response from horrormerchSep 15, 2024
As you did not provide ANY customer information prior - we could not initially respond to your review directly.
As listed prior to purchase within:
- the terms of service prior to purchase
Customer Agreed to the Terms and Conditions on
Wed Jul 10 2024 18:05:24 GMT-0400 (Eastern Daylight Time)
- the product description (prior to purchase)
- cart and checkout (prior to purchase)
- terms and conditions (prior to purchase)
and your
- purchase receipt
- emails sent to you
- social media responses
these items are "Arriving Soon" as the previous batch was sold out prior to your purchase
Also as listed, and per OHIO law, we have up to 60 days to ship your purchase once the items are restocked or refund it after.
Posting here (especially anonymously), social media, etc, will not speed up the arrival of these items to ship them to you.
However your items have shipped with tracking link
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111105501104231797
and the reaminder has been refunded due to your multiple social media issues.
