Carrie
I lost an entire month of treatment…
I lost an entire month of treatment because of Honeydew’s broken Accutane onboarding process. I signed up specifically to start Accutane and completed my first required pregnancy test on August 19. I went out of my way to get it done before an international trip because I understood that I was beginning the mandatory iPLEDGE process and 30-day waiting period. Nearly a month later, I discovered that my waiting period had never even started. Apparently, an additional enrollment form was required before Honeydew could enroll me in iPLEDGE. But a step that can delay treatment by an entire month was not clearly surfaced as a critical, blocking requirement in their task flow. Instead, important information was buried in their chat/automated messages while I reasonably believed the process was underway. By the time I discovered the issue and re-signed the form, it was too late. Honeydew told me they couldn’t backdate my enrollment, so I now have to wait another 30 days to start a medication I expected to start this week. Even after they supposedly corrected it, I received an “action required” email from iPLEDGE with an invitation link that immediately gave me an error saying it was invalid, expired, or already used — leaving me once again unsure whether everything had actually gone through. Honeydew apologized and offered me a $25 credit, which feels wildly inadequate for losing a month of treatment because of their process. It’s also worth knowing that if you’re joining Honeydew for Accutane, you pay for the service during the mandatory 30-day iPLEDGE waiting period even though you cannot receive Accutane yet. In my case, I paid for the service, waited nearly a month thinking I was completing that required period, and then learned that the clock had never started and I had to wait all over again. Honeydew is supposed to make accessing dermatological care easier. If they are managing Accutane patients, successfully initiating iPLEDGE enrollment and making the patient’s status unmistakably clear should be one of the most basic functions of the service. If you do use Honeydew for Accutane, independently verify that your iPLEDGE enrollment is complete and ask for the exact date your 30-day waiting period began. Do not assume that completing your pregnancy test means the process has started. Based on my experience, I absolutely do not recommend them.