HoneydewReviews of honeydew.com

The process to get medication every month is like pulling teeth. They're constantly trying to up-charge and the customer service chat (which you have to rely on) will take 4 hours to respond and half a day to put in your prescription (which is an issue when you're on a tight timeline). I would use another service if it wasn't for the fact that there would probably be a time cost in switching.

I switched over to Honeydew when another brand abruptly closed and cancelled all memberships. It was honestly great at first. The doctors were extremely kind, listened, and seemed like they really cared about the patient. The care specialists were phenomenal, with fast response times and always understood my prescriptions. Recently, service has really gone downhill. My care specialists keep getting my prescriptions wrong, and telling me I'm prescribed medicine that is counter to my care plan. For example, I was never prescribed Acutane but they told me my Acutane would be arriving via mail, after I inquired if there were any shipping updates. It's a bit troubling to hear after spending $100+ that my order may be wrong. They also have provided me tracking codes that don't work. I recently noticed they starting tacking on a $15 pharmacy fee, undisclosed, without any documentation of what that is. As if it isn't expensive enough to be forced to go through their "partner pharmacy," they are now charging $15 extra for... What reason? I could've picked these up at the pharmacy next to my house, used insurance, paid less than half price, and received it within 24 hours max. After using Honeydew for two years, I won't be using the service in the future.

When I first chose HoneyDew for my son, I thought it would be quick, as most online services are. No chance. So just be prepared for 2 weeks before you see your medication. And that was with me responding instantly to my tasks. Check your chat because It can say " NO TASKS needed at this time" yet in CHAT you will see you are required to do things to move forward. They move at their own speed once you pay for everything. It is a legit company and fine outside of that. Set expectations at a snails speed.

Idk. Whats hondeydo do again? Sounds like a honey pot so blah blah blah. Go internet.

The service is generally what I expected. My teen did get treatment as needed for severe acne. The overall process and timeline etc could be communicated more clearly. Several times there would be a notice to do something with very little lead time, or it was not obvious what the actions/timeline would be. For example, it was a challenge to get the initial prescription delivered due to a confusing set of steps. Having a very clear set of steps and the approximate timeline of each would really help! Same thing for the refill process.

Provider takes a long time to review when I submit pregnancy test.