Patricia M.
Charged for Care I Didn't Receiving
I’m extremely disappointed with my experience with Honeydew. I initially signed up for Accutane treatment, but there was a significant lack of follow-up and continuity of care. The last meaningful outreach I received was in April, and I was left for months without appropriate follow-up or access to the medication I was paying to receive care for. Despite this, monthly membership fees continued to be charged. What is especially frustrating is that these payments were made using HSA funds for healthcare services that, in my experience, were not actually being provided during that period. When I contacted Honeydew requesting a refund, they acknowledged the situation but only offered a partial refund rather than reimbursing me for the full period in which I was not receiving treatment or follow-up. The staff I communicated with were polite, but the overall experience left me feeling that there was very little accountability for the lapse in care. If you are considering Honeydew, I would recommend paying close attention to your billing and making sure you are actually receiving the ongoing follow-up and treatment you are being charged for.




