Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Avi C.
Great site with great info Am very happy to recommend them to anyone who wants to know about their products. Glad to be their customer
Response from Honest PawsMay 17, 2021
Hi Avi, Thank you so much for your review! We're glad to hear that you're happy with our products and we appreciate you for sharing your experience with others. Please don't hesitate to reach out if you ever have any other issues or concerns. Stay safe and healthy! - Cynderly
J.J. W.
I can't express my gratitude enough for Honest Paws and their Relief CBD oil product. Our Mastiff, Mya, unfortunately developed what later was diagnosed as bone cancer. The Honest Paws Relief oil really helped her tremendously, giving her comfort and relief when nothing else worked. The Relief oil was a godsend! Sadly, we lost Mya a week ago, while waiting for another delivery of Relief. The return process was simple and easy, and the customer representative was very kind and understanding. An excellent product from an excellent company! Thank you for making our Mya's last days comfortable for her.
Response from Honest PawsMay 13, 2021
Hi, We're very sorry for your loss. Losing such an important part of the family is never easy and we're honored that we're able to bring comfort to Mya. Wishing you comfort and peace during this difficult time. We're here if you need help with anything. Cynderly C. Honest Paws
Peter G.
My first order started with a mishap - it got misdirected to a different city after being handed over to the USPS by DHL and I still had not received it a week after shipping. I was upset and complained to Honest Paws because I had actually ordered a 3-5 day UPS delivery. But then great things happened: within a few hours, Honest Paws responded, took responsibility, refunded my shipping, and shipped a replacement. All is well now but even more so, I am very much impressed by the friendly and fast customer service. I will buy here again!
Response from Honest PawsApr 29, 2021
Hi Peter, I just wanted to thank you for leaving us your feedback. We are truly sorry for the shipping mishap and will always make sure to make it right for our customers!! This was absolutely an error on our end and take full responsibility. I thank you for giving us a chance to correct the issue. We hope your pup enjoys the Wellness Extra Strength CBD Oil. Just remember if you are not completely satisfied, we do have a 30 day money back guarantee from when you receive the product. Hope all works out though! Have a great day! :) Crystal T. Honest Paws
Jackie B.
I used the CBD oil for our Yorkie who was suffering from a collapsed trachea and stress. The oil was a lifesaver for us and Pucci! Honest Paw customer service was so refreshing - quick responses and extremely helpful. I have and will recommend this company and their products!
Response from Honest PawsApr 15, 2021
Hi Jackie, Thank you so much for your review! We're glad Pucci is doing better with the CBD oil :). Please don't hesitate to reach out to our team if you ever need anything! Thank you, Crystal
Rhonda D.
I had an issue with a product. Customer service was extremely helpful and the resolution exceeded my expectations. Two thumbs up and ten stars for Jonathan and Honest Paws!
Response from Honest PawsApr 15, 2021
Hi Rhonda! Thank you so much for leaving us your feedback! We definitely apologize that you had an issue with your order, and I'm glad we got it resolved for you! I will let Jonathan know you left a positive comment about his service! :) Thank you, Crystal
Robert F.
There was an item left out from my order. Customer service dealt with it within 24 hours and sent the missed item by express delivery. Impressive
Response from Honest PawsApr 15, 2021
Hi Robert, Thank you so much for leaving us your feedback!! I'm glad our team was able to help you out and we apologize that we missed a product from your order. That would be a mistake from our fulfillment center. Please don't hesitate to reach out if you ever have any other issues or concerns. Take care! -Crystal
Katie
Really appreciated the quick response and the direction I received from Dugay. I was really lost when it came to CBD oil for dogs that could potentially help my dog. I look forward to trying the wellness line with my Olive.
Response from Honest PawsApr 1, 2021
Hello Katie, Thank you for leaving us your feedback! We're glad Dugay was able to assist you with your questions or concerns you had. Please let us know if you need anything else! Crystal
Heather W.
I’ll be honest, the product unfortunately did not help my dogs anxiety with the recommended dosage and I didn’t want to exceed that amount. That being said, customer service reached out to me and was super understanding that the products won’t work for everyone. They refunded the purchase without my even asking! That’s the type of support more people need. I wish this company nothing but success!
Response from Honest PawsMar 11, 2021
Hi Heather, We appreciate you for sharing your feedback. We're sorry the products didn't work out for your pet, but we're happy to help out anyway we can! If you ever decide you want to try something else in the future please don't hesitate to reach out. You know now we will always take care of our customers! 🙂 -Crystal
