Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Dmitriy B.
I am very pleased with the service from Honest Paws, especially the attention of Jonathan A. He is very attentive and very helpful person and I will recommend this company to all my friends! Sincerely, Dmitriy
Response from Honest PawsFeb 25, 2021
Thank you Dmitriy! I'm so glad Jonathan was able to assist you, he's one of our best agents! We look forward to you and your friends joining the Honest Paws family! :) -Crystal
Jutta F.
I emailed with Jonathan in customer service this am in regard to our one year old puppy's anxiety with garbage truck, snowplows and other large vehicles. He did an awesome job in explaining your different products and I am anxious to give the Soft Chews a try! I also work in customer service and truly appreciate working with a company that values their customers like Honest Paws does!
Response from Honest PawsFeb 25, 2021
Hi Jutta, Thank you so much for taking the time to give us your feedback! We're glad Jonathan was able to provide you with excellent service. He's one of our best agents! I sure hope the soft chews help your pup out with those noisy vehicles! Please let us know if you ever need anything and thanks again! -Crystal
Tyler A.
Honest paws have great customer service after a package was lost in the mail. They quickly got me a new order. My old dog is is excited because he moved so much better with the cbd.
Response from Honest PawsFeb 1, 2021
That's awesome, Tyler! So glad to hear we could help your pup with his movement. Moving doggos are healthy doggos! 🐕 🐕 Thank you for your review! -Jen
Jenny P.
Best customer service. I had a question about my order so I called in. The gentleman I spoke with answered my question and then gave me SUPER helpful details regarding the product after I told him that we were using the calm treats for our aging pup that has a case of "doggy dementia". I was happy to tell him that the treats are working wonders for her and he gave me so much information that I wasn't aware of. He also followed up a few days later to ensure my order had arrived as planned. I will be a lifelong customer of this company because of his service. Highly recommend this company!
Response from Honest PawsJan 7, 2021
That's wonderful to see! Thank you for sharing this review with us and for your support! We're happy that you chose us to be a part of your pup's life and we love to show our appreciation as much as we can. 💖 We're here to help if there's anything else you might need! -Jen
Jessica
Great product and customer service. My dog was 17 years old...her last year was rough, the Honest Paws CBD increased her appetite and her mobility (she was still running a couple of months ago). When she passed, a bottle of CBD oil was on the way, I spoke to a customer service representative and they told me that I will get a refund and that I could keep the CBD oil. A few days later I received a heartfelt sympathy letter. I will keep this company in mind and continue to recommend it to all pet owners.
Response from Honest PawsJan 7, 2021
Jessica, I am so sorry to hear your pup has passed on. We know what the pain of losing a loved pet feels like, and always strive to do our best to ease that pain. Thank you for sharing this with us, and best of healing wishes in this new year. -Jen
DocSen
Placed an order on 12/13 and still haven't received it as of 12/22. According to tracking, it arrived in my metro area on 12/14, so it's apparently lost. Honest Paws customer service was not helpful today. Told me to wait to see if it arrives. Does this mean another week, two weeks, a month, a year? Just give me a refund. I'll purchase elsewhere.
Response from Honest PawsDec 30, 2020
Hi there, happy to help you with this and I'm sorry to hear you had this experience. Please feel free to reach to us with your order number or e-mail address to check in on this and process your refund for you! Hopefully we can regain your trust in the future. Best wishes and a happy new year to you! -Jen
Anna
We love honest paws!!! Our dog was suffering from focal seizures which were becoming more and more frequent. I did my research on the best and safest treatment options and CBD oil is very proven to help with most forms of epilepsy with the fewest side effects. Our pup was completely transformed in a few short weeks with honest paws and we couldn’t be More grateful for their products and exceptional customer service.
Response from Honest PawsDec 30, 2020
Thank you so much for your wonderful review Anna! We're so happy to hear that your pup has gone through a positive transformation and we were able to help you with this! Please feel free to reach out if there's anything else you need! 💖 -Jen
Martha D.
These guys are awesome---any problem they take care right away and there products are great!
Response from Honest PawsDec 17, 2020
Aww, thank you Martha! We think you're awesome too! 🌟 -Jen
