We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
honestpaws.com
Website
honestpaws.com
Category
Pet Stores
Location
League City, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ordered the wrong size on accident and didn't realize it until my next order had auto-shipped. I emailed Honest Paws customer service and received a quick and helpful response from Jonathan. He was able to cancel my auto-ship/recurring order (so that I can order the correct size) and also agreed to refund my money for the shipment that was in route, once I confirmed I would return it. I couldn't ask for a better experience!
Response from Honest PawsAug 5, 2021
Thanks for sharing your experience with us, Chasty! We're glad that Jonathan was able to help you, we'll surely share this with the rest of the team. We do our best to provide excellent customer experience and your feedback is highly appreciated!
- Cynderly
ER
Erika
Gave our dog joy in her last years
Our greyhound had been experiencing limited mobility, due to age and arthritis. When she was 7 or 8 (about 3-4 years ago), she started slowing down immensely, and we were at a loss of how to help her. Somewhere along the line I found that CBD could help dogs, so I did some research and found Honest Paws. Within 2 weeks of the joint pain chews, Ava was bouncing around and taking longer walks again. It gave us so much joy. Neighbors began asking me about what was keeping her so mobile, and they also began Honest Paws treatments for their older dogs. Later in life as her arthritis progressed, we began upping her dose slightly to keep up with the pain as well as adding on some conventional pain meds and arthritis shots. About 6 months ago we learned she had lung cancer. Being 11 years old, we opted for palliative care, and up until 2 days before she passed (last week), she was a happy girl. I really believe that the joint pain chews gave her so much extra quality of life. After she passed, I had 2 unopened bags and emailed Honest Paws about whether I could send them back (I didn't want to waste them). They unexpectedly refunded my order and told me to share the joy with other dogs or shelters in my area. It moved me to tears. It is so refreshing to see a company that cares about the purpose of their product and want to spread the love and care. Without this, our girl probably would have been on conventional pain meds all those extra years, likely deteriorating her liver, kidneys, etc at a much quicker rate. We really appreciate the product!
Response from Honest PawsAug 3, 2021
Hi, Erika! I'm sorry to hear that your pup has passed on.
We're honored that you trust us with your pet's care, and we're happy that we're able to bring comfort to her during her remaining years. We always strive to provide the best care to our customers and we appreciate your feedback about your experience. We'll use this as a motivation to improve our service!
Sending our love and hugs to you from your Honest Paws family!
-Cynderly
JC
Jennifer C.
Wonderful customer service and compassion
We ordered CBD treats from Honest Paws for our senior puppy who was having trouble walking due to arthritis. They helped him so much that we were able to stop his prescription painkillers. I started a monthly subscription, but unfortunately the day our first delivery arrived was the same day that we lost our Rocky. I sent Honest Paws a message explaining why I was canceling my subscription, and I also wanted to thank them; their product greatly increased his quality of life at the end. Not only did they respond with a beautifully sympathetic email, they also refunded my order. I am so grateful not only for their wonderful product, but also for their compassion during a very difficult time.
Response from Honest PawsAug 3, 2021
Hi, Jennifer!
We're sorry to hear about what happened to your precious Rocky, we're sure he's in a better place now. Thank you for sharing your feedback with us and we're glad that you had a good experience with our customer experience team. Our heart goes to you during this time.
Feel free to let us know if there's anything else that we can help you with, we'll do our best to assist you. ♥
- Cynderly
LM
Linda M. C.
I’ve been purchasing the calm treats…
I’ve been purchasing the calm treats for my dog for a couple of years now and I’m extremely happy with the results. My dog loves these treats and they help keep her calm.
Response from Honest PawsJul 30, 2021
That's amazing, Linda!!! The Calm Bites is really a good regimen and we're happy that your dog loves them. Let us know if there's anything else we can do to help!
- Cynderly
CL
Christy L.
I cannot rave enough about how happy I…
I cannot rave enough about how happy I am to include this product as part of my senior pup's regimen.
It makes a difference, folks. It really does!
Response from Honest PawsJul 30, 2021
Thank you for your comment! It makes us happy hearing our products helped your pup and that you trust us with your pet's care! We're here to help you in every step of the way so feel free to reach out. ♥
-Cynderly
RK
Renee K.
Thank you from the bottom of my heart…
Thank you from the bottom of my heart for making such a quality product that makes animals' lives more comfortable in countless ways. We started Cooper on your CBD oil in December 2020. My husband (who works out of state at present) bought and mailed me the first two bottles. That trial worked so well that I ordered them directly from you afterwards. There is no question in our minds that your product made a significant difference in Cooper's quality of life, enabling us to have him happier, in less pain, and more mobile for the last seven months of his life.
Response from Honest PawsJun 16, 2021
Hi, Renee!
Reading your feedback makes me smile!!! :) We're so happy to hear that the CBD Oil has significantly helped your precious Cooper! We always aim to bring comfort and happiness not only to pets but also to pet-owners and we appreciate you for sharing this with us. We're here to help if there's anything else you might need! ♥
- Cynderly
SC
saundra C.
Super happy w/ Honest Paws
Since starting Honest Paws, I have noticed such an improvement in my dog! She is an older gal and can be finicky about what I give her- but there is definitely more pep in her step now that I have added this into your daily regimen. Her appetite has improved, she seems to be more comfortable walking/sleeping/chilling. I am happy I found this company! Stellar service all around- Thank you Honest Paws for all that you do!
Response from Honest PawsMay 24, 2021
Thanks for sharing this, Saundra!
We're honored that you trust us as part of your fur-daughter's care. We're so happy that she's feeling better now! We're just a message away if you need help with anything.
- Cynderly ♥
DM
DM
As so many others have commented in…
As so many others have commented in their reviews of Honest Paws, I cannot speak highly enough of their Customer Service and their product. Our rescue dog George has been greatly helped with his severe anxiety by the Calm Soft Chews. He may never be totally who he was meant to be because of his life before we adopted him, but the Calm Soft Chews have enabled him to go outside on our patio and better tolerate noises and new experiences now. That is a huge step for George. He used to run inside if he heard even a bird chirp. We are hoping now we may even convince him to go on leashed walks at some point. A special thanks to Jonathan for resolving a shipping issue and expediting resending of the Calm Soft Chews since we had run out. We are now set up on the subscription service to avoid this happening again. Thank you Jonathan and Honest Paws!
Response from Honest PawsMay 24, 2021
Hi DM,
We're happy to hear that George is taking a step to his recovery and the Calm Chews are helping! We feel for you and we hope he'll continue to get calmer and better in time. We appreciate you for sharing your feedback specially with how Jonathan assisted you. We'll definitely pass this with the rest of the team!
Know that we will always take care of our customer and let us know if you need help with anything else 🙂
- Cynderly ♥