Honest PawsReviews of honestpaws.com

A continuing subscription was set up for their product without my approval, (or at the very least, it was not readily apparent during the first order.) I contacted them and received confirmation that the subscription was cancelled and they then shipped the next 'order' the following day. They do not offer a speacialized return shipping process for returns/refunds. Customer is responsible figuring out the return process and full return cost. Buyer beware.

I purchased three hemp oils for my golden retriever who was declining. He passed away a few weeks ago I called them immediately to tell them to stop the order. Right after that I received another deduction from my checking for $60 AND just today – August 31-they took another $60 out of my checking account. I canceled this weeks ago via telephone. I just called them and left another message. II had requested a refund with postage and to stop the deliveries and no one listened or obviously cared about my dog dying. Despicable treatment. Would never recommend them again

I paid the extra $12.99 for "expedited shipping" for a bottle of CBD oil because I noticed that their shipping took several weeks on past orders. This "expedited" shipping that I paid extra for actually took LONGER than regular shipments. When I asked HP about my order and why it was taking so long, pointing out that I paid extra, I was sent auto-response emails, blaming "third party" shippers and taking no responsibility for the long shipping time. So, they will charge you $12.99 and then do nothing to "expedite" the shipment. Scam.

This review is about disHonestPaws 100% RISK FREE 30 day money back guarantee. When one highlights that across their website they really should mean it Purchased four of their CBD mobility dogs 250mg across three orders. First two orders we found that their CBD oil didn’t help our 38 pound pup. Third order we ordered two more crossing fingers hoping for some good results. Nope, so in the meantime we tried another brand of CBD oil for dogs which thankfully seems to be working fairly well. So we called honestPaws to get a return authorization for the two newest bottles. Rep Jenifer said they’d honor their RISK FREE guarantee for just one bottle - they will cover the one opened bottle but not the second unopened bottle. What?!!? That makes zero sense since they’re all the same product and obviously the second bottle isn’t going to work. Identical product same order. Nope only applies to the one opened bottle. So I said I’d open the second bottle, try it and afterwards since we know it’s not going to work call them back and request to return both opened bottles. Also asked for a supervisor callback. Didn’t hear back, I called same 1-844-729-7790 and this time got Mariam. Explained that we had two opened bottles of their 250mg CBD for dogs and wanted to return them under their 30 day risk free guarantee. She asked how many orders total have we made so I explained the orders of one, one and two bottles of CBD 250mg dogs. Sorry, she said their RISK FREE guarantee only applies to someone’s first order! What??!!? Immediately I explained that I had spoken to their Jennifer earlier and about our conversation and Jennifer said no such thing. Said Jennifer explained that they’d honor their satisfaction guarantee only if bottles were used/opened and Jennifer would money back guarantee the opened bottles from our third order. Now Mariam says alright we can only take care of one bottle but not the second - because Mariam finds the notes from earlier call with Jennifer (actually Genesis but Jennifer didn’t care to clarify such as I called her Jennifer a dozen times on the phone call) Well which is it? RISK FREE guarantee only applies to customer’s first initial order or returns for opened bottle but not your second unopened bottle? Or returns for just one of two opened bottles? Changing scripts. Do or say anything to reject your RISK FREE money back guarantee request. Asked for a supervisor callback right before Mariam hung up on me. So different answers different scripts. HonestPaws is in no way wanting to stand behind their products nor honestly honor their so called satisfaction 30 day RISK FREE money back guarantees. They don’t make it easy. They don’t want to stand behind their products nor uphold with a little integrity their claims of satisfying customers. Reasons for writing this honest review. RISK FREE should mean no risk or am I stupid crazy? Especially after purchasing four bottles. A bunch of lying caca from a very dishonestPaws

how can you dtermine before you try their product whether your pups will like it or not...ythey hide under dr murrays and do not stand behind dr murrays warranties sad phone company SORRY, i will not edit my review, i exchanged 5 sets of emails with this company and they made it very clear, they had their rules and could care less that they were tied to Dr Marty...i believe the phrase is HOISTED ON THINE OWN PETARD!!

First their product is inferior and non-effective. I am also very upset with the Honest Paws Trustpilot store's checkout process, noting that the "subscribe and ship" option is checked by default, leading to unwanted recurring charges. Then they charge $5.99 for return of product.

Terrible customer service

Customer service is Horrible & some contacts rude! I had trouble getting a response & then they ignored my complaint. When ordering, an automatic “Onward Checkout+” - $2 - was added to my invoice. Although I opted out, it was added anyway. I was told it could not be removed… & not even a future credit was offered. BEWARE of the little $2 things they add to your orders… it can easily go unnoticed but it helps them make a lot more money!