Honest PawsReviews of honestpaws.com

Worst company to deal with. They don’t have live help. They lie as to when an order ships even though you have proof and USPS doesn’t have procession of the package. They charge you $5 to cancel an order. Horrible business practices. Stay away from these people.

What a great company and great product. I use the mobility drops and I noticed a significant improvement in the way she moves. She’s 14. She’s got a lot more pep but now I’m switching to the wellness which I did use previously before because of her age and they switched it over with no problem like I said great company great product.

They use DHL. I never received my order at all. I did contact them on the 6th with a email telling them I did not receive my order, and they ignored me. This is my first purchase with them, I rescue. In over 10 years, I have never had a package stolen, nor a delivery service tell I received something, when I didn’t. This experience has been so disappointing, I’m telling everyone. I can’t believe the size of this company and them ignoring a genuine concern.

I love Honest Paws. They have the most helpful and professional staff you could ask for. I never want my little girl to be without her cbd oil for mobility. I highly recommend Honest Paws for their quality product and professionalism. They really do care and that's a plus these days.

Great customer service! My package did not arrive and they were quick to respond to my email and help me out. Their pre and probiotic powder has really helped my kitty out, so I’m glad he is going to be able to use it again! Thank you so much to Chrissie for helping me!

Bravo to Gina at Honest Paws for outstanding and compassionate customer service. She exceeded my expectations in her immediate and generous response to my email notifying her of the loss of my dog. Thank you Gina and Honest Paws for a bright spot in a very sad day.

I feel “Honest” Paws is running a scam. I ordered one bottle of CBD for my dog, not a subscription. A month later, I got a notice that a second bottle was about to be shipped. I left several texts, emails and a VM to cancel. They did not. I spoke with a rep a week later who told me the subscription had been canceled. I got bottle #2. Yesterday I got notice of an upcoming subscription shipment. I canceled again. Today I have notice that the third shipment is on the way.

Terrible customer service they don’t even read your emails. They just reply with a standard answer either that or they don’t speak English and they’re using cheap labor or something. I ordered medication for my dog who has Cushing’s waited nine days just for them to get it here and it was never delivered and I asked to have it resent or a refund and they just reply with a standard response of I can confirm it was delivered. No it’s not delivered. This is why I’m trying to contact you. I don’t have time to waste to wait another nine days for my dog to get this medication. I asked for them to ship it with faster shipping and they don’t even acknowledge my request whatsoever so now I’m out 50 bucks and have no medicine. I’m going to have to do a chargeback and try to find somewhere else to get my dog, his medication that he needs