Holiday Inn Club VacationsReviews of holidayinnclub.com

We have realized that purchasing a timeshare from Holiday Inn Club was a mistake. We started noticing problems with this purchase early on, but it seems impossible to get help without them trying to make you purchase more. Purchasing this timeshare was not the investment we thought it would be. We have reached out to the timeshare several times to try to discuss our concerns and our need to terminate the contract, and we have not heard back from them. That is not very good customer service for someone who owns one of your timeshare properties. It is not something we would ever do again. Steer clear of any of the representatives trying to pressure you to get involved. You're trapped before the ink dries. *****************

Signing up with Holiday Inn Club Vacations has turned into an ongoing and complete nightmare! I most deeply regret my decision to have ever entered any arrangement with them. They very aggressively pressured me into upgrades with false implications and always under the guise of being for “my best interest”. Everything from getting best rooms at best times to potentially "selling" points to offset increasing annual fees were hooks to upgrades. They deny ever stating or implying the "selling points" thing, but in their zeal to make a bigger sale, I factually did experience this sales implication. Guess what - you cannot sell or hardly even give the points away. Just check out all the online for sale Orlando units as an example. In their pressure to “upgrade” me into the last agreement, they grossly mishandled the transaction’s paperwork. After leaving the resort and returning home, I received an urgent, overnight FedEx of a warranty deed document they failed to have me sign. Along with that, their representatives kept calling, frantically trying to get me to have that document notarized and signed and overnight returned. They locked me out of my account so I could not review any prior contract changes or reservations or money spent with the response that until I signed the warranty deed document I would not have account access. Being thoroughly upset and finally absolutely disgusted with Holiday Inn, I refused to cooperate, did not return the document and asked to be totally released from my account. They eventually had to remove this "good for me upgrade" and return my account to the previous contract. Now, they are unfairly blaming me for their mistakes and Holiday Inn Club Vacations is actively obstructing all of my efforts to close my account. What was to have hopes of something good has truly become an ongoing nightmare. If they truly want to do something to make my life better, they will just release me. This site notes I should be "helpful" in my statement -- my help to anyone considering joining Holiday Inn Club Vacations would be to NOT do so. No matter how charming and great they make membership sound, I attest that you will eventually wake up and regret a decision to join.

If you’re thinking about Holiday Inn Club Vacations, honestly, don’t. The sales team told me that all my maintenance fees were already part of my monthly payments. I thought I had everything figured out, but then out of nowhere, I got hit with a massive $9,000 bill I had to pay all at once. It was a total blindside. To make it worse, their customer service is nonexistent. Every time I call to get answers, they just pass me around from person to person. I’ve spent hours on the phone getting the runaround and scripted answers that don't help at all. Nobody there takes responsibility. I feel totally ripped off. I’ve lost all trust in this company because of their tactics. Save yourself the stress and the money; stay far away from these guys.

We purchased a 7-night/8-day vacation package for approximately $1,500 and have already paid approximately $1,000. At the time of sale, we were specifically advised that there were no blackout dates. We attempted to reserve Las Vegas approximately four months in advance. After waiting several days, your reservation department informed us that no package inventory was available. At the same time, rooms appeared to be available for purchase online. We purchased this package with the reasonable expectation that we would actually be able to use it. We did not purchase a package merely to be told to book a hotel separately online at our own expense. We are requesting one of the following resolutions: 1. Honor our requested 7-night Las Vegas stay, or provide comparable accommodations for those dates at no additional accommodation cost; or 2. Provide mutually acceptable alternative dates/destination; or 3. Cancel the package and refund all amounts we have paid. If Holiday Inn Club Vacations cannot reasonably provide the vacation package that was represented to us at the time of sale, we request a full refund.

We’ve kept up our end of the deal and been responsible owners, but we are completely done. This is an awful company with terrible customer service and an even worse product that flat-out doesn't work. We’ve really struggled with booking and are beyond dissatisfied with the entire product. We are literally paying for nothing. When we asked corporate how to hand it back, they just pawned us off on their "Horizons" team. They keep pushing this team on us as if they actually have options to offer, but it’s a joke. Sure, they will let you out—IF you pay off your entire loan first, and THEN pay them even more money on top of it! It is pure insult to injury.

Paid off, but they still won't let us out We’ve tried contacting Holiday Inn Club Vacations over and over to cancel our membership, but they just demand more money. Our loan is completely paid off, but they’re refusing to let us go unless we pay more fees. Once they get your money, they stop helping and just try to squeeze you for every last cent. They have no hardship or reasonable options for owners trying to cancel.

We love our timeshare and knew exactly what we were buying, ( as our parents ) taught us exactly how to use and what to do and not do / true value and lies . We have been blessed with excellent vacation memories.

I want to warn people about how rigid and unreasonable Holiday Inn Club Vacations is to deal with. My family is stuck in a truly unfair situation. We didn't even buy these timeshare contracts; we acquired them due to unique, non-traditional circumstances, and we’ve tried more than once to explain this to them. We have zero interest in keeping the contracts. We just want to give the inventory back to the company; you'd think that would be an easy solution. Instead, their attitude is essentially, "Too bad, you're stuck with this unless you pay us more money." It doesn't matter what your situation is, what hardship you're facing, or how you got the property—the only option they keep regurgitating is: pay us $1,200 per contract, just to give them back their own product! It’s insanely unreasonable. Even for people who actually set out to buy them, it is just a massive money pit. The bottom line is, if you own any HICV in any shape or form and want out, they will try to bleed you for more money or tell you that you're stuck forever. Buyers beware: stay away from HICV timeshares. Do not expect this company to show any flexibility, listen to reason, or treat you fairly. They just want your money.