Holiday Inn Club VacationsReviews of holidayinnclub.com

Being a Holiday Inn Club Vacations owner/member has been one of the most problematic experiences that I would not recommend to anyone. High level, unprofessional sales tactics. Had to threaten to record the check-in process before we were given the key to our room on one stay. During stays it is not uncommon to receive multiple calls to attend sessions to "update" on new membership options. Always a Sales tactic to upgrade to next level. Customer Service is basically non-existent. IF you can get them on the phone, there is rarely a satisfying result. Costs for Maintenance continue to rise with no evident advantage to owner/members. Experienced rooms not available to me as a member, but available to nonmembers, by contacting that site. Long term member/owner, long term regrets.

Promises made are never kept - total used car salesmen. On top of that, when you need assistance, may the odds be ever in your favor. We remain on hold for a representative for upwards of 2 hours as owners, but if you're calling to inquire about purchasing or interested in becoming an owner, there's a representative on the phone in less than 2 minutes.

I deeply regret trusting their presentation, as it was nothing but empty promises, despite how appealing they made it sound initially. I now feel trapped in a membership I can't escape. They refuse to allow me to cancel, claiming my only choices are to sell or give it away. Unfortunately, the ridiculous attached fees mean no one wants it.

First of all they double charged me for a future vacation package I had not reserved yet. That sounds like a scam to begin with. Tried calling to reverse the double charge, but then was told they would call me back. They never did so I called when they said they would. Finally talked to them and then they said they will speak to one of their managers and have them call me back. They never did so I called them again only to be transferred to 4 different departments saying they were not the department to speak to. One lady even said without even me being a big problem said, gahh not how I wanted to start my shift. Don’t fall into their sales tactics before or even when you’re at that timeshare discussion. It’s all a SCAM. Please don’t fall for their BS.

Holiday Inn continues to refuse to communicate with us in an effective manner. We were recently asked to speak with their compliance department. We had been complaining and reaching out to attorneys general and bureaus for years, trying to get them to come to some agreement that allowed us to end our timeshare relationship. They suspected we were receiving help from a third party. We called as they requested and were transferred around repeatedly until we finally spoke with compliance, who promptly said our case had already been reviewed without us even having a chance to speak with them! They said to wait a whole YEAR to be reviewed again. This is ridiculous. We’d like to actually speak with someone.

We have been fighting Holiday Inn for years, trying to get them to cancel our timeshare. We’ve been good, honest paying customers who just want to be finished with this. The timeshare is financially decimating us, and even more, we can’t even use it. How is it possible that this is even legal? These people are brutally taking advantage of us and still want more. Nobody we speak with there has offered an ounce of help. The company is acting out of pure greed and evil. We just want to be finished with them, and we hope they’ll give us some sort of communication with someone in management that could result in our request being fulfilled.

Holiday Inn has been nothing short of a nightmare. We have been trying to come to some form of agreement with them for almost three years now, but they have never once indicated that they would be able to help us. The timeshare agreement has been a total failure to deliver on the promised premium luxury and availability. We consistently found places like Myrtle Beach unavailable, and when we did travel, the experience was substandard. In Williamsburg, the staff treatment did not meet the promised level of customer service, and in Panama City, the property conditions were terrible, including a nearly broken elevator, with all reported issues being met only with empty promises. Furthermore, despite being timeshare owners, we were charged fees every time we tried to make reservations. These fees were either nonrefundable small charges for failed bookings or larger charges that only resulted in a points refund, meaning we have never received any money back. When I finally called to cancel the timeshare, the representatives were dismissive and laughed at me. After reaching out to their management company, I was given the contact for Nicole Myers, but she has not responded to my numerous calls or emails. All we want is to speak with someone who can help us cancel this nightmare contract, which is a sham that has failed to deliver on its promises. We are not even asking for a refund; we just want to be done with Holiday and the stress they are causing our family.

The contractual bind is proving to be a significant financial burden, and the lack of cooperation with Holiday Inn , is only compounding or difficulties. Reflecting on this prolonged and unresolvable struggle, there is a prolonged sense of regret. We sincerely wish that the decision to sign this agreement had never been made , as the subsequent complications have far outweighed any perceived initial benefits. The continuous battle to seek a resolution is draining both resources and patients, Leaving us increasingly disheartened by the entire engagement.