Holiday Inn Club VacationsReviews of holidayinnclub.com

The contract is invalid due to deceptive practices and fundamental misrepresentation during the initial point of sale. We were misled about the agreement's terms, which has caused significant harm. Furthermore, the company's consistently subpar, frustrating, and unprofessional customer service has exacerbated these contractual issues, demonstrating a systemic disregard for clients after the sale.

This is completely overwhelming and has created a trap where being behind on one contract blocks us from using another. Compounding this problem, the support team is indifferent and refuses to acknowledge their role in creating this mess. This is an absolute nightmare!

LIARS no sales pitch you can use this anytime. I paid $245.00 for a four day weekend. I could not travel due to VA issues. They did not cancel and gave me the run around until they say it expired and kept my money. IT IS A SCAM!

I agree with what most of these members have said. We bought a low Point base and used it all in the first year so we upgraded to some more points. With that came a huge tax and assessment fees of $3,800 a year which is double my current home property. Along with that was an increase of $400 alone this year only to find out that they lost five properties. So now we have five less properties and a higher tax bill. How does that make sense? The vacations you really want you have to book so far in advance because you can't even get these reservations. We upgraded to Signature so that we could book earlier and still there are several Resorts I can't get. It is true you do have to pay your reservation fee even though you own the resort. The kicker is every time you check in all you want to do after a long day of travel is get to your room and enjoy your vacation. All they want to do is sign you up for another sales pitch to sell you more and when you say no then they come up with another tactic to try to convince you by paying you $100 to sit through another sales pitch. Then at the end of the day this is a timeshare that we supposedly own and we pay taxes and assessments on however anybody can rent these units. So we are paying the taxes and the fees on this however anybody off the street can rent these units like they rent a hotel they can cause damage they can destroy them and they're not held reliable for them. We are.....Dont do it! At first we were very excited about it and now we are beyond disappointed and buried in taxes and fees. The biggest Ponzi scheme you will ever come across!

I cannot write enough of all my disappointment with Holiday Inn Club Vacations. I am very frustrated, cost me a lot of money, left in the dark, no body wants to pickup the phone, most of the slots I want to booked is not available and ridiculous money and payments involved for a very bad service. I regretted big time for joining this money grab entity. I wondered why there isn't a zero or negative star.

I've been trying for 2 days to get ahold of customer service. After 3 hours of waiting on hold each day, I finally decided to disconnect the call. This is beyond ridiculous!!

Absolutely the worst customer service EVER!! My wife and I have been members for years, which we have enjoyed the resorts, but the people you have to deal with are the Absolutely horrible. We tried to get them on the phone and it's bottom line impossible!! For what they charge and their astronomical fees, we expect better!! Don't waste your time or money.

This isn’t anything like what you initially sign up for, and then they just keep pulling you into upgrades. Now the cost is astronomical and unmanageable. Their Customer Service was no help when trying to bring them our concerns to cancel.