HireRightReviews of hireright.com

This company really takes its time to go through the process. I have been at 93% complete for a week now. They asked me for a better contact at a company they couldn't get in touch with so I provided the name, number, and email of someone to contact who was ready to answer. They still have not contacted the company. I also provided my W2's from that company. I am not sure if they get paid by day, but it sure seems they want you to not get hired.

Terrible customer service. They won't let you speak to tech support and won't transfer you to a supervisor. They won't help you fix issues. They just make excuses and send tickets in that don't get worked. They are causing the loss of a great opportunity and hopefully someone is able to sue them over it one day. 🤞🏻 Will be calling home office and headquarters about this experience. I even found some of the top people in the company on LinkedIn to try and ask for their help. I'm not giving you any information. If you aren't able to resolve the issue the first 10 times it's been discussed then how will it be resolved now? It won't.

This is a very annoying and abusing service. Companies should stop using it. They don't share with you the data they get about you, force you to give a lot of personal information, crate and account, and many things you don't want to do and feel not comfortable doing, Update after response: They also request more info through Trustpilot to "verify" my opinion. I am not sharing more personal data with you, also scared that this could affect the report you will share with my employer. I do not need any assistance and my experience is clear enough, you order people to give all kind of personal data otherwise they will not get a job.

This is a horrible service. Companies should stop using their garbage service. Its a 1 start service as you can see! My application have been pending for 3 weeks now and their live chat and email support keep transferring me between agents and departments every time I contact them. No one give you a clear response and you are just left on your own. HIRING MANAGERS, PLEASE STOP USING THIS SERVICE

This whole process has been an absolute nightmare. My W-2s kept getting kicked back and I had to resend the documentation 3x before someone competent enough finally realized it was viable documents. Every time I would email or try to chat, they just kept saying it was unacceptable, but no one would tell me why. I also sent an official copy of my college transcript, for that to also be denied with no specification on why. I don't understand how an official transcript is not acceptable, but whatever. I hope I never have to run into this company again.

I’ve never had such a frustrating and stressful experience applying for a job — and it’s all because of HireRight. I’ve gone through background checks many times before, and no company has ever made the process this difficult or dragged it out this long. It’s been almost a month, and I’m still stuck on something that should’ve been simple: verifying my high school education from over 15 years ago. Even though I submitted my transcripts and diploma, HireRight insists on calling the school directly. I provided the correct number multiple times, but the rep keeps calling the wrong line and then claims she’s “unable to verify.” I took matters into my own hands and called the school’s transcript office directly — they told me they’ve faxed everything over, and said this happens all the time with HireRight. In their words: “They never can get it right.” Even after the transcript office faxed everything, HireRight continued to claim they couldn’t verify the information. It's like they’re not even reviewing the documents they’re being sent or they’re missing basic steps in their own process. Meanwhile, my job opportunity is on the line because of their delays and incompetence. This entire situation feels borderline FCRA-violating — asking for sensitive, unnecessary personal information and then mishandling it, with no accountability. They’re holding up people’s employment for reasons that are completely avoidable. In today’s economy, that’s unacceptable. HireRight is careless, inconsistent, and a liability to anyone trying to move forward in their career. If your employer uses them, prepare for delays, stress, and unnecessary hurdles. This process should not be this hard.

Most terrible BGV company I've ever seen! I would give a -5( negative 5) if that was allowed! They know what documents they need to do BGV - Monday ask 1 document -Tuesday ask another -Wednesday Ask another -On Thursday ask me what is my legal name???Ridiculous you have my ID, SSN, And asking me this? -Friday ask another document Then ask me for my birthday certificate in my home country! They will take 1 month to do basic verification other comapnies take 2-3 days to complete!

They couldn't confirm info thats publicly available in state records, and they flagged my LLC as having a different registration date from recent consulting work (yes, people usually register their companies first and then do business with them later). I became concerned by the amount of private data they asked for and found out that they've been sued for FCRA violations. Make sure you document everything and take screenshots.