HerbiesReviews of herbies.co

Response from HerbiesJun 25, 2026

Hi Mrs. Ivy Joy, Thank you for your review, and I'm sorry to hear about your experience. I completely understand your concern regarding the quantity you received and your worry about being enrolled in a recurring subscription that you do not want. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what has happened, check your subscription status, and work towards a fair resolution. We appreciate the opportunity to look into this further and assist you. Kind regards, Herbies Team

Response from HerbiesJun 24, 2026

Hi Carole, Thank you so much for taking the time to share your experience. I'm delighted to hear that your order was successfully delivered and that Macy was able to assist you throughout the process. We understand how frustrating delivery issues can be, so it's wonderful to know that the matter was resolved and that you're happy with the customer service you received. Your kind words mean a great deal to our team. Thank you again for your support, and please don't hesitate to reach out if there's ever anything else we can help with. Kind regards, Herbies Team

Response from HerbiesJun 24, 2026

Hi, Thank you for bringing this to our attention, and we're sorry to hear about your experience. We'd also like to reassure you that Herbies is not a scam. We are a legitimate business, and if there has been any confusion regarding a charge or subscription, we'd genuinely like the opportunity to investigate and resolve it for you. At the moment, we're unable to locate your details in our customer records based on the information provided in your review. Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what has happened and work towards a fair resolution. We appreciate the opportunity to look into this further and assist you. Kind reagrds, Herbies Team

Response from HerbiesJun 24, 2026

Hi Lyn, Thank you for your message, and we sincerely apologise for the frustration and disappointment this situation has caused. We understand your concerns regarding the additional orders you received after requesting cancellation, and we're sorry for the experience you've had. To help put things right, we have arranged a full refund for the most recently generated order, and your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message with full details regarding the cancellation and refund. Please allow 5–7 business days for the funds to appear back in your account, depending on your bank's processing times. Once again, we are truly sorry for the inconvenience caused and appreciate you bringing this matter to our attention. We value your feedback and will continue reviewing how we communicate our subscription options to ensure a better experience for our customers. Kind regards, Herbies Team