Julie F.
Unauthorised fraudulent claim.
I made an order, everything went okay, until today I was charged another £50:90 for an order I did not request, or want. How can I now feel any faith in the actual medication, if the company themselves are con artist.
Response from HerbiesJun 24, 2026
Hi Julie, We are very sorry to hear that you have had this experience, and we sincerely apologise for the frustration and inconvenience this has caused. We completely understand how upsetting it can be to see a charge for an order you were not expecting, and we're sorry that this has left you feeling disappointed. We do strive to make the subscription option clear throughout our website and during the checkout process. However, it is evident that, in your case, this was not sufficiently clear, and we sincerely regret that. To help put things right, we have arranged a full refund for the most recently generated order, and your subscription has now been fully cancelled, so you will not receive any further automatic orders or charges. We have also sent you a separate message with full details regarding the cancellation and refund. Please allow 5–7 business days for the funds to appear back in your account, depending on your bank's processing times. Once again, we are truly sorry for the disappointment caused and appreciate you bringing this matter to our attention. We value your feedback and will continue reviewing how we communicate our subscription options to ensure a better experience for our customers. Kind regards, Herbies Team