Made an order online without knowing I have also subscribed to repeated order. Customer service sorted this very promptly with cancelling the re-order and advised me on how to cancel accidental subscription. Very satisfied. The oregano + product I have from them works also for intended purpose, very happy about that.
Response from HerbiesJul 8, 2026
Hi Miss Janeckova,
Thank you for taking the time to share your feedback.
We sincerely apologize for any confusion regarding the subscription that was selected during your order. We're pleased to hear that our customer support team was able to resolve the issue promptly by cancelling the recurring order and guiding you through the subscription cancellation process.
We're also delighted to know that Oregano+ has been working well for its intended purpose and that you're happy with the product. Your satisfaction means a great deal to us.
Thank you again for your kind words and for choosing Herbies. If you have any questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Herbies Customer Support Team
MA
Mandy
I wrote an email explaining my…
I wrote an email explaining my disability and how I suffer and asked if there was anything that the doctor could prescribe as I can’t afford to buy the gummies. They replied very promptly and was very understanding and caring about my situation and advised me to ask my gp as they don’t know my medical history. Brilliant customer support thankyou ❤️
Response from HerbiesJul 7, 2026
Hi Mandy,
Thank you so much for taking the time to share your experience with us.
We're truly sorry to hear about the challenges you're facing, and we appreciate you trusting us enough to share your situation. While we're unable to recommend or prescribe treatments without knowing your full medical history, we're glad our team was able to respond promptly and guide you toward speaking with your GP, who is best placed to provide advice tailored to your individual needs.
Your kind words about our customer support mean a great deal to us. We're committed to treating every customer with care, understanding, and respect, and we're delighted to know you felt supported.
Thank you again for your thoughtful feedback. We wish you all the very best, and please don't hesitate to reach out if there's anything else we can help you with.
Kind regards,
Herbies Team
TS
Thayalini S.
Great service and quick response
I did not know that I have auto subscription. As soon as realized I asked them to refund. They replied every single email I sent them and response was very quick and great service. I got refunded
Response from HerbiesJul 7, 2026
Hi Thayalini,
Thank you for taking the time to share your experience with us.
We understand your concern about not realizing that your order included a subscription, and we appreciate you reaching out to us as soon as you noticed it. We're glad our team was able to respond promptly to each of your emails, assist with your request, and process your refund.
Your kind words about our customer service mean a lot to us. We're committed to providing timely, helpful support and ensuring every customer has a positive experience.
Thank you again for your feedback, and if you ever have any questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Herbies Team
FR
Frankie
Give us a way to clear the cart and…
Give us a way to clear the cart and make it not a subscription. There is no way to cancel.
Response from HerbiesJul 6, 2026
Hi Frankie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns regarding the checkout process and subscription.
At the moment, we're unable to locate your details in our customer records based on the information provided in your review.
Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what happened, check your subscription status, and work towards a fair resolution.
We sincerely appreciate the opportunity to investigate this further and assist you, and we look forward to resolving this for you as quickly as possible.
Kind regards,
Herbies Team
CO
Conor
Be very careful using this company I…
Be very careful using this company I bought the product which is great but the following month they charged me again and are planning on doing so forever more so buyer beware no customer service will not reply to email
Response from HerbiesJul 6, 2026
Hi Conor,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your concerns regarding the unexpected recurring charges and the difficulty you've had getting in touch with us.
At the moment, we're unable to locate your details in our customer records based on the information provided in your review.
Could you please email us directly at [email protected] and mention Maria in your message? This will help us identify your account more quickly and ensure your case is prioritised so we can review what has happened, check your subscription status, and work towards a fair resolution.
We sincerely appreciate the opportunity to investigate this further and assist you, and we look forward to resolving this for you as quickly as possible.
Kind regards,
Herbies Team
LC
Lillian C.
Excellent service and great customer…
Excellent service and great customer service, thank you 😊.
Response from HerbiesJul 6, 2026
Hi Lilian,
Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with both our product and customer service.
We truly appreciate your kind words and your support. Thank you for choosing us, and if there's ever anything else we can help you with, please don't hesitate to reach out. 😊
Kind regards,
Herbies Team
GE
George E.
Very happy with it
Very happy with it. Thanks George
Response from HerbiesJul 6, 2026
Hi George,
Thank you so much for your kind feedback! We're delighted to hear that you're very happy with your experience.
Thank you for choosing us, and if there's ever anything else we can help you with, please don't hesitate to reach out!
Kind regards,
Herbies Team
CT
Carrie T.
I am so fed up of being deceived by…
I am so fed up of being deceived by companies. I was entered into a subscription that i didnt want or even know that i had subscribed too. In actual fact this is scamming people to make more money. Perhaps their Marketing Dept thought that 5his eas a good ploy to make more money. People are not stupid, i cancelled my order straight away and would have bought more from this company. It seems from the reviews that many people have been duped in this way. Your Company will attract more customers from honesty and integrity than deception. And apologising then continuing the practice does not mean anything. I have since received a email from Herbies. Apologizing offering £4 compensation and if i accept their apologies to change my initial review. I have not written this review for compensation, a apology does not mean anything if their practise does not change. I have written this to help other people and will not change my review.
Response from HerbiesJul 6, 2026
Hi Carrie,
Thank you for taking the time to share your honest feedback. I'm truly sorry to hear how disappointed and frustrated you feel. I completely understand why this experience has left you feeling that way, and I sincerely apologize for the inconvenience and distress it has caused.
I've checked your account, and I can confirm that your subscription has now been fully cancelled, so you will not receive any future automatic orders or charges.
Although your most recent order has already been delivered, I've arranged a 20% refund for that order as a gesture of goodwill for the inconvenience you've experienced. Please allow 5–7 business days for the refund to appear in your account, depending on your bank's processing time.
We genuinely value you as our customer, and your feedback means a great deal to us. Comments like yours help us identify where we need to improve, and I'll ensure your concerns are shared with our team so we can continue working to provide a clearer and better experience for our customers.
We've also sent you a separate email with the details of your refund. Please check your inbox, and if you don't see it there, kindly check your spam or junk folder as well.
Once again, we sincerely apologize for your experience and appreciate you bringing your concerns to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.
Kind regards,
Herbies Team
