Jonjo M.
Watch out for misleading advertising on Facebook
They said that the product could lift brain fog and give natural energy but after putting it through AI and saw what it really was I wasn't very happy with them however they were able to stop the subscription which I never asked for and they gave me a partial refund of 30% which is good. I might come back if they are more careful about the advertisement for their products as someone who has been using EBMs (Earth Based Medicines) since I was 15 years old and I am now 41 years old I have a lot of experience with non-NHS medicine but I really was hoping for energy and the brain fog to lift. They handled my anger with professionalism and asked me to give them a second chance in the future and I may do that. They also offered to give me $15 for leaving them a review so although the product was misadvertising on Facebook the customer service was great.
Response from HerbiesJul 3, 2026
Hi Jonjo, Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty, and we're sorry to hear that the product did not meet the expectations. We sincerely apologize for any confusion and for the subscription experience. We appreciate you giving us the opportunity to address your concerns, process the 30% goodwill refund, and cancel your subscription. We're also grateful for your kind words about our customer service. It means a great deal to know that, despite your frustration, you felt your concerns were handled professionally and respectfully. Your feedback regarding our advertising is valuable, and we'll make sure it's shared with the appropriate team for review. Thank you again for giving us the opportunity to assist you. We genuinely appreciate your willingness to consider giving us another chance in the future, and we hope we can provide you with a much better experience should you decide to return. Wishing you all the best, and thank you once again for your thoughtful feedback. Kind regards, Herbies Team