HemperThe Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Ashley
Great service! Answered my email super fast to help out when my Chronic Hemperbong arrived damaged and already have a new one on the way within 2 days. Very thankful for the assistance and hope to continue to love the Hemper boxes!
Response from HemperMar 10, 2021
Hey Ashley, Thank you for your review! Sounds like we got to you quickly and took care of your issue just as fast. I hope your new piece reaches you in a timely manner and is in working condition.
Angel C.
Customer service representative was very polite and helpful. Expedient service was appreciate! Thank you!
Response from HemperMar 10, 2021
Hey Angel, Thank you for your review. We absolutely strive for quick and helpful service!
Emily
These are great pieces and look forward to seeing the new theme each month. Customer Service told me to add the insurance & I've never had a problem since with lost or damaged glass.
Response from HemperMar 10, 2021
Hey Emily, Thank you for your review and kind words. We are happy to have you as part of the Hemper family and look forward to your future patronage.
stephen D.
I ordered the February Hemper box for my wife and she absolutely loved it. We are always happy with the surprises in the boxes and items we order from Hemper. Patrick is a good guy and an even better customer service representative. The clipper lighter that was in our box was not working so he sent us a pack of 2 to replace the one. He’s very friendly and knows how to treat a customer. Just what you would expect from a great customer service representative. We will always support Hemper and are glad to be part of the Hemper family. Thanks again.
Response from HemperMar 11, 2021
Hey Stephen, Thank you for leaving a review, we appreciate the kind words. I'm glad that we were able to take care of the issue and make a happy customer even happier. We are happy to have you both as a part of the Hemper family and we look forward to your future patronage. Stay lifted!
james H.
Good product
Response from HemperMar 11, 2021
Hey James, Thanks for leaving a review. We are glad to hear that you are enjoying the products we have to have. Stay lifted!
RaGe_Blunt -.
I love the fast service on this site, online headshops can't be any better, I didn't receive my monthly order of 420 solution, and without any hurdles, Hemper sends me a replacement bottle, thx Patrick for the great customer service.
Response from HemperMar 11, 2021
Hey RaGe_Blunt, Thank you for leaving a review, we always strive to make our customers happy and see to it that they are taken care of to the best of our abilities.
Vinny
Ive had various problems ordering from this company I have gotten rude multiple times but no matter what Allana which is who I talked to today did a very wonderful job helping me out she helped me out last time as well I really appreciate how good she is at keeping calm with the people even tho I was rude at times I definitely would like her to be the customer service worker I talk to every time she is definitely one of the only reasons I will consider ordering from this company again
Response from HemperMar 11, 2021
Hey Vinny, Thank you for those kind words. We work hard to keep calm and do our best to make sure our customer's issues are resolved no matter the circumstances. Please never hesitate to reach out no matter the issue we will strive to make sure you get the best service available. Stay lifted!
Hailey M.
Very happy with my purchase and the customer service. I got hooked when my friend got me a box for Christmas. I made my first purchase and the package took a while to come in and appeared lost. I got worried and reached out to customer service and read some reviews. I remained worried, thinking I was scammed until I received a response from customer service. They were happy to send another box, but then mine came in! Not sure what changed but it worked out. Plan for a 2 week maybe more delivery and just give the order some time to come in. My friend who bought me the box for Christmas experienced a similar thing and told me to wait it out a bit more before contacting (but I already had :/) so really just give it some time to come in, it will in the end! If not and if any concerns present don’t hesitate to reach out to the customer service because they really are very helpful! They stayed in contact with me the whole time until my problem was resolved. The associate who provided the most help and fast responses was Jesse. Great member of the customer support team.
Response from HemperMar 5, 2021
Hey Hailey, That is what we are here for! Never hesitate to reach out with any issues you may be having because chances are we can always make it right. With that being said, I am so glad to hear that you received your piece and you are enjoying it. We look forward to your future patronage and to hear what you think of your future experiences with us. Thank you for leaving a review. Have a great weekend!
