HemperThe Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Jonny
I asked a question about my order and was provided a replacement part to that order.
Response from HemperJul 22, 2021
Hey Jonny, We are glad to have been of service and happy to hear that we were able to help with your issue in a timely fashion.
Molly
My piece arrived broken, and Patrick quickly helped me get a replacement!
Response from HemperJun 11, 2021
We are glad Patrick could be of service. We appreciate your review!
Tony
Patrick has gone above and beyond what normal customer service reps do. Y'all are lucky to have such a dedicated person, that has now made me a loyal Hemper customer from here on out.
Response from HemperJun 11, 2021
Thank you for the review! We appreciate your input and are glad Patrick has provided you with great service!
Kat
I had bought a rig recently that had an unfortunate accident while being shipped by the post office. But getting it replaced was not a problem thanks to insuring the purchase and Hemper's awesomely helpful customer service! Hemper got a new rig out to me immediately. I look forward to making another purchase from Hemper!
Response from HemperMar 16, 2021
Hey Kat, Thank you for leaving a review, we appreciate the kind words! We are glad to hear you were helped quickly and efficiently as is our goal in customer service and we hope your new piece reaches you in one piece. We look forward to your future patronage. Stay lifted!
Stoney
They are wonderful the fist box I got from them piece was broken they took no time at all to send out a replacement and the other goodies in the box gives you a chance to try something different like never would have got those cone things myself but now that I had the opportunity to try them they are pretty cool looking forward to the next Hemper box I get
Response from HemperMar 17, 2021
Hey Stoney, Thank you for leaving a review! We are happy to hear that you are enjoying the products we provide as well as the service we have to offer from our customer support team. We hope your new piece reaches you without any issues and we look forward to having you back as a customer. Please always feel free to reach out with any issues and as always, stay lifted!
hihihihihi
Got myself a freeze pipe recycler. Main bong's glass broke and a chip came out of it after less then a month. Hemper told me to contact freezepipe.inc direcly but they are not offering a replacement.
Response from HemperMar 16, 2021
Thank you for leaving a review! We're glad to hear you are enjoying the piece and that you were left satisfied with the service provided.
james
customer service was great
Response from HemperMar 15, 2021
Hey James, Glad to hear it!
Mike B.
Great customer service, I've been getting the Hemper Box for almost a year. First time having a piece come broken, and it took them less then a day to get back and resolve the issue!
Response from HemperMar 10, 2021
Hey Mike, We are glad to have been of service and happy to hear that we were able to help with your issue in a timely fashion.
