HemperReviews of hemper.co

Helped me out when i received the wrong item. Great support team, thanks y’all.

had a product that was damaged in delivery got in touch with customer service team after a short time got the response that was unexpected .my door bell rang it was usps with a duplicate box i was floored.i expected customer service but not at that level.thank you hemper for living up to your reputation for product and now customer service.oh thanks jesse.

Please beware giving your money to this company. They take your money and then REFUSE to answer emails or messages related to the order. They also like to try and hide comments on their socials that are trying to tell people to be hesitant in buying from them. It seems really scummy and I will NEVER buy from them again, as well as telling everyone I know to avoid this company. There are waaay better online shops like this that will actually take are of their customers concerns.

Failed response to my requests to use a gift card. The slow response from”Jesse” only made resolution worse. When I went point by point to be sure that my process for resolution would be effective, Jesse did not reply. The resolution steps did not work. Others I know have the same overall complaint especially the slow response and slow service regarding orders.

Have had a subscription to the box they have and it's amazing the quality that they put out is so awesome and detailed and small ways like the turtle rig I have the turtle is smiling so awesome and had an order with issues and the customer service department took care if all of it really quickly and was so patient with me when figuring out the setting up my box subscription ship dates it was so nice of them recommended them have like 8 of their rigs/bongs they are awesome

As of this moment I'm beyond pissed off and unhappy with this crappy make believe company. Either hiring more f****** employees or f****** shut down limited your damn orders figure it out. Sell the crap that obviously you think it because you dont protect it when shipping it out. Also Route is a piece of crap also. They don't communicate with each other or it's just Hemper. You might as well send all your customers 2 of everything they order since its gonna break and you're supposedly gonna replace it.

I received a monthly subscription box that I never ordered. I have never ordered from this company. I don't know how they got my name, address or information. This is total fraud. I sent back the box, sent email( waiting on reply) and am not happy happy at all. My bank account better not be affected for this. Otherwise legal action may be the next step. Colleen Morse

Quality Control, and communication skills are in the gutter. However, getting a replacement shipped out is not an issue, just send them an email, but dont expect a reply; they leave you hanging. The replacement you receive will most likely be reject quality, i received three, personally, none of them had function that was acceptable. Subscription canceled, due to quality control. On a sode note, packaging for shipment is awful, no bubble wrap, or peanuts. One sheet of thin foam like you would put between plates and bowls is wrapped around the water pipe. I had to request a link to leave this review, and it took four days to get a response. Buy at your own risk.