HemperReviews of hemper.co

After realizing my order information was late in comparison to what the website said, I emailed and got a response back quickly explains how they were still waiting on the order to get to them and offered me a discount code. Felt somewhat satisfied but soon after I received my information on when my order will be delivered. Took longer than expected but otherwise satisfied

I received my monthly subscription, & my piece arrived broken. Hemper quickly resolved the issue , & even sent me a new piece , & informed me about some insurance, so it doesn’t happen again !! Very classy , Hemper!!! Thank Y’all !!!

Very quick response and resolved my issue with no problems.

Best customer service! Love getting different items each month with my subscription.

I received two boxes from their subscription service. The first box was great--no complaints. The second box had a defective bong and vape pen. Customer service ran me around, asking me to make videos only to tell me if they're any kind of functional, they won't do anything about the defective items. So now I have a bong with a bowl that doesn't hold in place while being used, and a vape pen that everyone can hear me using. It also took about a month, and more than one emailed request, for their customer service to respond. I've paused my subscription for now, as I don't want to be disappointed by more defective merchandise.

Customer service is literally amazing, Gerald was patient but also very quick and efficient! Solid 5 star service!! I’ve never seen such amazing customer service and I am excited to be purchasing from hemper again!

Really frustrated at being constantly spammed by Hemper without the email providing any opportunity to unsubscribe. Setting sign up to the website as an automatic subscription to daily marketing spam and then giving a physical address to unsubscribe is rubbish. If they think this is good marketing then they are mistaken. I would never buy from a site that doesn't communicate reasonably with its potential customers

The entire team did nothing to fix the problem and told me I was at fault for what happened multiple times after I provided proof that I did exactly what I was supposed to do. The site charged me after I canceled the subscription and when I emailed about it, days before the box shipped. I received no reply until after it shipped and they told me it was too late. The "lead" Patrick continued to tell me his team did everything they could (they didnt). When I asked to review his customer service he tried to convince me they had done everything entirely correct and once again I was at fault. I pointed this out and he quickly backtracked saying I'm sorry you felt that way and it's no one's fault. Overall the experience was terrible which sucks because the boxes are really cool. Honestly the worst customer service I've ever received and it was more than a little frustrating, it took over a week to get my account canceled and they respond once a day to emails if you're lucky. The products are great and if you want them you should definitely buy them but beware of the customer service they'll screw you and tell you you asked for it.