HemperReviews of hemper.co

Gabriella helped me out wit my broken dab pencil and sent me out a replacement fast 😊😊😊

I was happy with my first purchase of a 510 battery but my second order not. I was told I would get a email when it was shipped and a week later I had to ask and was told it was a not available.

A processing error caused part of my order to be delayed. I reached out to customer service and received a response within the day. The issue was fully explained and resolved on first contact. Excellent customer service!

I recently purchased 2 different cartridges that were new to me. One of them was proned to crystallization which I had never seen before. After inquiring about a possible defect, Toka was able to contact the right people and get the right information for me. We found out what the actual issue was and that it was an easy fix! Product was totally fine and ready to go! Thank you again!

This has been a great example of customer care. Quick replies with expert knowledge. I am a customer care manager and will be using this experience as an example of what we are looking for in our contacts as well. Thank you so much for your time with my issue.

The glass was broken when it arrived late. I emailed Hemper immediately. Two days later I had a spinal surgery and was offline for a few weeks before I was able to get online. I received an email with instructions on getting it replaced and when I tried using the link they said I was too late for them to help. But I notified Hemper the day it was delivered. Because of the operation I couldn't reply faster and I did let them know about 10 min after it was delivered. The box it was shipped on looks crushed but it wasn't protected in any way. The other item I ordered was wrapped but the glass bong wasn't wrapped to protect it at all.

Wonderful service 10/10

Sandi was super quick in resolving my issue