HelloVacayHelloVacay is redefining travel memberships by providing access to travel benefits that were previously inaccessible to many. Our members have access to airport lounges during their flight delays, private member-only hotel rates, and more! If you are a member or have traveled with us, we would love to hear about your experience!
HelloVacay (hellovacay.com) has 128 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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128 approved reviews, newest moderated first
William R.
Sent in cancellation request as soon as I signed up and realized that the domestic clubs are extremely limited. No word from customer service...
Response from HelloVacaySep 8, 2023
Hi William! Thank you for letting us know. We strive to be highly responsive to our members, and we do not see any cancellation requests from you. We will reach out by email to assist.
Dallo
It worked really nice. Following our flight delay we received vouchers for the whole family.
Averie K.
Out of the 6 flights I have taken since joining HelloVacay's Vacay Delay program, only 1 was delayed by 3 hours. However, it was a red-eye and by the time we were delayed by 60+ minutes, we were already boarded on the plane and the lounge was already closed for the evening. BUT, I received my lounge passes via email not later than 5 minutes past the 60 minute mark. I only wish we could have enjoyed the lounge during our 3 hour delay instead of in our plane seats.
Juanakee B.
Won't allow me to register my flight
Response from HelloVacaySep 8, 2023
Hi Juanakee! We know you had a bit of trouble registering your flight today, and it was our pleasure to register it on your behalf. If you become delayed by an hour or more, you will receive an email with your lounge voucher attached. We wish you a smooth travel day!
Manuel M.
Not what l wanted. I need something for long layover not just delays.
Response from HelloVacaySep 8, 2023
Hi Manuel! We're sorry to hear that! VacayDelay helps to support travelers by issuing lounge vouchers when they are delayed by at least an hour. We know that many people like to utilize lounges when not delayed, and we're working on integrating another option to help with this. Please watch for our future announcements. Thank you for your candid feedback and for being a VacayDelay member!
Jorge
As smooth as silk so far. 2 flights and both delayed for 60+ minutes so I got the vouchers for me and my daughter who was travelling with me.
Mika
Great service for the travellers. My brother has got 2 delays and received the vouchers straight away.
Andreli G A.
I'm looking forward to our trip and I'm sure Hello Vacay will make it easy for all those unexpected delays.