HelloVacay Reviews | Read Customer Reviews of hellovacay.com

HelloVacay Reviews | Read Customer Reviews of hellovacay.com

HelloVacay reviews

128 approved reviews, newest moderated first

Cristina F.
Sep 9, 2023
My plane was delayed 60 minutes
My plane was delayed 60 minutes. We got on the plane before I received my voucher. I received the voucher the next day. I did not use it because I started my vacation and had no use for it. It was only good for 2 days. Won’t be back at the airport for 2 weeks.
Response from HelloVacaySep 9, 2023
Hi Cristina! Thank you for your valued feedback. We are glad to hear that you received your lounge voucher during your delay. While there may not have been time to utilize it at the airport, we are glad to hear that you were continuing on your way to your destination. Thank you for being a VacayDelay member!
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Davielle L.
Sep 9, 2023
I thought it was too good to be true
I thought it was too good to be true, until I had the chance to use it. We had a 3 hour delayed flight in Houston. They sent me my email 15 mins after the first hour of the delay. We used it at one of the listed restaurants. It was quick and easy.
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Kim M.
Sep 9, 2023
My first experience with using this…
My first experience with using this service was not good ! I experienced a flight delay Sept 8th ,However it wouldn’t allow me to obtain a lounge pass because it stated the date was prior to the date in hellovacay system which was the 9thSeptember . This of course is going to be a problem because I fly international all the time and of course there’s gonna be a time difference even in the states .
Response from HelloVacaySep 9, 2023
Hi Kim! Thank you for your candid feedback. The error that you saw was not a result of the flight being international. We are currently working to implement an update to solve for error that you referenced, which occurs for some same-day registrations. While the site update is being implemented, we encourage you to register your flight prior to 5pm PDT on the day of travel. If you ever need support, we're here to help at [email protected].
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Jacqui
Sep 9, 2023
Looking forward to a flight delay😂
I wasn’t sure if this was just another scam and even though we haven’t had a chance to test it out, the service with emails has been great so far:-)
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Corrie A.
Sep 9, 2023
Well thought out and reasonably priced product
Good customer service and easy to use. haven’t had a chance to experience a delay yet but it’s nice to know that we can hang out in a comfortable and safe space if we need to.
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Francis Denis M.
Sep 9, 2023
Wish it was available for Newcastle…
Wish it was available for Newcastle Australia. Jetstar delayed us for 3 hours and we missed our flight to Singapore. Flights on Scoot and Singapore Airlines went without a glitch.
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Betty Mei Hoe Leung L.
Sep 9, 2023
I was too hasty to join without…
I was too hasty to join without checking the fine print. Not realising that lounge access is only provided when there is a flight delay. Given this condition, I doubt that I will benefit from this subscription.
Response from HelloVacaySep 9, 2023
Hi Betty! We're sorry to hear that there was a misunderstanding about the service that we provide. We do our best to describe it clearly and be very transparent. Your feedback helps us know that we need to take a look at the description to be sure that expectations are aligned. VacayDelay helps to support travelers by issuing lounge vouchers when they are delayed by at least an hour. While we do not wish any flight delays on you, we'll be there for you if one occurs!
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Susan S.
Sep 8, 2023
Can't use the lounge on long layers…
Can't use the lounge on long layers like they say you could when you signed. Totally waste if time
Response from HelloVacaySep 9, 2023
Hi Susan! We're sorry to hear that there was a misunderstanding about the service that we provide. We do our best to describe it clearly and be very transparent, and have never provided lounge vouchers for long layovers. Your feedback is valuable in allowing us to go back and take a look at our marketing to ensure that expectations are aligned. We encourage you to register each of your flights with us, and anytime one is delayed by an hour or more, we will email you a lounge voucher.
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