HelloVacayReviews of hellovacay.com

As a long-time HelloVacay member, I've seen the service evolve. Yes, the recent changes to the lounges for flight delays was unexpected, but after exploring the new offerings, I'm more than happy with the value I'm getting. While it's true I can't access a lounge for free during flight delays anymore, for me, it's much better to have the new anytime airport lounge access service instead of just for a delayed flight. I've seen other reviews saying this a scam. It's not. Businesses need to evolve when things happen beyond their control and I feel like HelloVacay is working hard to keep my business and keep me happy. HelloVacay is not just about airport lounges either. I've booked hotels through their new website twice and in August 2024, I used their brand new option to save 25% on a week on a resort condo for my family vacation. The only reason I'm not giving them a full five stars is I want them to continue to evolve and from what I've seen they will...and that's a good thing.

I have not use your service yet

Wish it was available for Newcastle Australia. Jetstar delayed us for 3 hours and we missed our flight to Singapore. Flights on Scoot and Singapore Airlines went without a glitch.

I was sent a voucher for one if my trips but dud not see the email, until 2 hrs after. Maybe send an SMS message as well. I would have loved to use the lounge. My flight was delayed from 8:45am to 8:30 pm

It worked great ...first day we got it we used it in 2 different airports for all our delays.

I haven't had enough time to evaluate yet. The only trip I've made so far was Fort Lauderdale and you had no club set up at that airport.

The process was smooth and genuine.