SuperReviews of hellosuper.com

I submitted my first terrible review from December 29th 2023 as of today March 1st 2024 no one has called to schedule anything to be fixed. I call every day since last month and all they say is wait until tomorrow. For 2 month now and absolutely nothing has been resolved, even after they replied to me on here and said someone will call me. This has to be the worst of the worst!

I cannot get them to cancel my recurring fees. It never came through when it was time to get repairs done. I've never seen a website where you can't cancel service.

I submitted for my tankless water heater to be fixed and they sent someone out, but the repair guy really didn't know what he was doing. The water heater is still not working properly. Since then I have requested for 3 weeks now for a supervisor t call me and no one has reached out yet. They claim they have escalated the call, but every day I call their answer is someone will call tomorrow. This company takes no ownership of the contract to ensure that the customer received the proper services they called for.

Total scam company. Service is terrible. Will not honor contracts. No resolution process. Stay far away from these people.

Disgusting. Had Pool leak. Super’s Pool Fix It company, Clear Pool Solutions, said my problem underground and not covered. BOTH SUPER AND CLEAR POOL TOLD ME TO HIRE A LEAK DETECT COMPANY. I did AT THEIR DIRECTION. Spent $1140. Found out my leak was a valve WAS ACTUALLY COVERED BY SUPER and Clear Pool came back and fixed, SUPER WILL NOT REIMBURSE NE FOR THE $1140 I spent tracking down an incorrect leak.

Our refrigerator started malfunctioning a month ago. We contacted Super and they sent a local provider. They tried to fix it several times, taking a few days between each visit and with no success. Today, a month and about 5 visits later we still have no refrigerator. The service provider was very rude and said they were not able to fix it. We contacted Super several times and tried to elevate the issue but we keep hearing there are no Managers we can talk to. Now they say we need a second opinion before they can pay for a new fridge. Bottom line, it all seems like a big scam.

Super has been amazing and made home ownership a little less stressful! Missi was just awesome! She is knowledgeable and had an answer for all questions. Highly recommend!

Super is a great company. The app allows you to track and check status and user friendly. Thanks Missi. Missi is my go to person. She is awesome! She can answer your questions. Look her up!