SuperReviews of hellosuper.com

Response from SuperFeb 4, 2025

Thank you for sharing and I sincerely apologize that you've been met with a less-than-desirable claims experience. Our team has reached out via text to find out more details and if there is anything further we can do for you, and we will also provide feedback to the relevant teams to ensure improvements are made for future claims experiences. Please reach out to us directly if there is something more we can do here to assist"

Response from SuperFeb 4, 2025

Thank you for the feedback! We value our contractors,and the awesome partnerships we have with them. We're happy to hear your experiences were great.

Response from SuperFeb 3, 2025

We're happy to hear your experiences were great.

Response from SuperJan 23, 2025

First and foremost we sincerely apologize for your frustrations that have been experienced thus far. As the customer experience is our top priority as we take matters such as yours very seriously. In reviewing your claim history,and after speaking with the Service Provider directly, the technician's attempt to correct the issue did not correct the problem.The service Provider has scheduled a return visit to perform a more thorough evaluation in order to have a better understanding of the repair. You will be notified as updates are received; please be advised that we understand the urgency of your claim and are working diligently to see this to resolution. Again we apologize for the inconvenience and thank you for being a Super subscriber.

Response from SuperJan 21, 2025

Thank you for the feedback! We value our contractors,and the awesome partnerships we have with them. We're happy to hear your experiences were great.

Response from SuperJan 21, 2025

Thank you for the feedback, it's so appreciated! We are happy to assist in making your home care needs as hassle-free and pleasant as possible.

Response from SuperJan 21, 2025

Thank you for your review. We're thrilled you had such a great experience with our servicers, and we're happy to continue helping you care for your home!

Response from SuperJan 16, 2025

Thank you for your review and for taking the time to let us know how we're doing,and we can continue to help you care for your home.