SuperReviews of hellosuper.com

They sent a repairman out to change the motor in my ice maker and it's up and running again.

Super Home Warranty is the bottom of the barrel, they like to prolong expensive service jobs in hope that you will give up and have a third party make the repairs and you pay for it yourself. 1st They take forever to get scheduled for plumbing issue should always be priority 2nd Their customer service calls are routed all of the world 3rd Their process if they they can't locate a service provider is to lengthy. 1st Issue: Septic system / Pump Aug 2024 Their service company didn't actively pursue Super, but offered them a quote for me to make the $1300 overpriced repairs. Which I had to get a third pay to do for $845 out of my pocket. 2nd Issue: Microwave Oct 2024 I took 90 days (Oct 2024 thru Jan 2025 the holiday season) for them to resolve my microwave issue. They offered to give me $135 & I could find a service provider to replace the control board, but I persisted which ended in a replacement cost check for $649.00, but I had no microwave for Thanksgiving, Christmas or New Years.

On time, polite, got the job done.

I was with Super for more than 7 years. Early on, they were great and cared about their customers but with each passing year, it cost more money and had worse coverage. So much so that they refused to fix my HVAC because the outside unit had dirt on it (despite having been cleaned by their service person 3 months before). I appealed several times to no avail. Now I take the money I would be spending monthly on their warranty service that doesn’t cover much of anything anymore, and I put it away for any repairs I might need. Stay FAR away from Super.

Knowledgeable, worked fast and explained everything.

Timely Great Job

Let me preface this with the following statement: compared to other home warranty companies I’ve dealt with, Super was by far the best in customer service responsiveness, politeness of staff, and value for the money spent. I’ve used Super for two other repairs and everything went smoothly. The repair claim I’m describing here is rocky, but not because of Super, rather it was with the contracted vendor. Vendors are so numerous that they cannot attest to quality of the individual technician. How could Super know I would be ghosted initially, then given an inadequate technician? They made it right in the end. My dishwasher wasn’t pulling water into it. I knew it was a valve issue somehow here since I’ve experienced the problem in another home. I placed my ticket for Super during the Thursday before Christmas, but unfortunately the company who accepted the job never responded to confirm the date options selected that included 12/24. I called customer care the evening of 12/24 and actually spoke to someone, which is unheard of for after hours! I had a technician out that Friday, but unfortunately that tech didn’t give me any confidence in his skills because he tried BSing me about internal pressure sensors from the door and other garbage. He did his thing and said everything was working to specs. He left and the dishwasher still didn’t pull water in consistently. I called Super back the following day and had a new company’s technician out the following week, and fortunately, I had prior excellent experience with them. He said the intake valve was faulty and ordered a new part. Within 24h of the part’s arrival, it was installed and my dishwasher has been running like new again. Super has been wonderful and I just renewed my contract for 2025 last week. Hopefully I won’t need them, but if I do, I am confident that I will be taken care of. My suggestion is run from those, and go by reviews and word of mouth. That’s how I found Super and overall, I am pleased.

Nick was timely, professional, knowledgeable, and communicative. I am very happy to have my dishwasher back online. He also worked very quickly despite kids/ dogs adding a bit of chaos.