RYSEReviews of helloryse.com

It doesn’t work and the support is dysfunctional

Bluetooth keeps on disconnecting. Tried buying a smartbridge and not much better. The silver connectors that attach needed chain that come with the units are still too large and get hung up inn the gears and breaks off the chain or snaps the unit off the wall bracket. It’s a poor design that needs to be changed. I have three units and I now replaced the chain connectors and plastic gears on two of the three units. Very disappointed with the $600+ investment.

It took several emails to complete the return and several days as a result

I purchased one of these units for approximately $300 with the intention of installing them throughout my home. Unfortunately, the experience was extremely disappointing. The installation process took several hours and the product simply would not work. The instructions are confusing and not user-friendly, especially for someone using the product for the first time. For a product at this price point, the setup should be far more straightforward. What made the situation worse was the lack of customer support. There is no phone number to call for assistance, which is incredibly frustrating when you are trying to troubleshoot a product during installation. When you are spending this kind of money, there should be real-time support available. After spending hours trying to make it work without any support available, I decided to return the product. I had originally planned to purchase multiple units for my entire house, but after this experience I would not consider buying from this company again. Overall, the product is overpriced for the experience provided, the instructions are overly complicated, and the lack of accessible customer support makes it very difficult to recommend.

I have been buying these blind motors since the first ones that came out with. During the kick starter program.And the old ones still work. I think it has been close to 9 years since i got them.We added more blinds to some of our windows so I have bought more units for those windows. I never have any problems with them and alway work as they are supposed to. I recommend them.

Great addition to my shades. Works with Google Home so I can conduct my shades with voice or schedule.

Device works well but requires additional device to utilize scenes/routines.

The plastic wheel which moves the chain broke a fin with in a month of installation. After reaching out ot RYSE to tell them I wanted to return the item. They told me it is outside of the 30 day window, but offered technical support. I don't need support I want to return it, I now question the quality and hassle of this product. Very disappointed for the over $100 price tag.