RYSEReviews of helloryse.com

I have used 4 Ryse Smart shades for about 20 months at this point; at this point, it was a complete waste of money. [1] The parts wear out quickly. You can expect the "cogs" that pull the shade up and down to last ~4-6 months. Not only are you signing up for an ongoing "subscription" to pay for replacement parts in perpetuity, but you're signing yourself up for constant fine-tuning. I had adjusted my Ryse shades to move at the slowest possible setting to minimize the wear and tear, and I could push the cog to last 6 months. Unfortunately, there aren't any "safety" mechanisms built into the motor, which is stronger than the plastic. For one of my smart shades, it has had catastrophic damage to the entire housing - the motor ripped the shoddy plastic up when the cog failed - and that has rendered the entire unit unusable. This was with 18 months of intermittent use (I say intermittent, because it takes ~2 weeks to get replacement parts to you - so your shades will work ~46-48 weeks out of a year). Ryse will replace parts for a year, and then you have to pay to cover shipping for new parts thereafter. After that, you have to pay $15 each time you need new parts. [2] The Ryse app is unstable; sometimes, it will say that one of the shades cannot be detected. Other times, it will automatically reset the calibration on a unit without telling you. I didn't touch the settings for a couple months, and one day one of the Ryse shades simply ran past the calibrated "top" of the shade - meaning, when the shade is fully retracted, the motor keeps trying to pull more and retract further - this ended up breaking the entire shade itself. That was my final straw - I have since removed the shades from operation. this it a buggy, poorly designed system that is not worth the money.

The controller for my vertical blinds failed within 1 year of receiving it so I requested a new one. My initial request was denied, starting it was out of warranty. After arguing with them they consented, and agreed to replace it. I sent the old one back and received a new one. It is installed and is working so far.

Their marketing is deceptive -- the automation on being able to set schedules for your timers is not included with the device (e.g., open at 8am every morning). You have to buy a separate add-on device for that functionality but that's not what their website communicates. Mine also worked for 2 weeks but then my cord completely snapped out of the device and broke while it was in use.

I own a very successful draprey workroom. I was excited about this product as a less expensive alternative to traditionaI motors. We installed many of these on roman shades using Rollease continuous chains. Every single one of them within weeks broke. The internal wheel with cogs that "move" the chain are thin plastic and easily break. I reached out to the company...good luck with reaching a human being...and they were going to replace the wheels. They acknowledged that the plastic was a problem.... I never heard from anyone again. And then today another client reached out and her motor had also broken. STAY AWAY FROM THIS COMPANY. THEIR PRODUCT IS FAULTY AND THEY OFFER NO CUSTOMER SERVICE AT ALL. THEY PREY ON HOMEOWNERS THAT THEY CAN ACCUSE OF NOT INSTALLING OR OPERATING THEIR PRODUCT PROPERLY. And now that they have seen the review..they have offered to replace the plastic parts, which they are replacing with metal in March, with new plastic parts..That is not a solution. I wanted to send the faulty parts back and was told it was past the 30 day limit. They can respond all day long that they have offered a remedy. They have..but not one that makes any sense at all. So..yes...I told them to never contact me again. You want motors for your shades..rech out to Rowley Company....And if anything breaks or there is any problem, Rowley Company takes care of it..PERIOD.

I had what I thought was a problem with my SmartShade stopping in increments up and down. After a phone call, I found out that you need to push the arrows for 2 seconds for complete opening and closing.

Product works exactly as advertised

This is a great device for operating a blind. I thought our blind might have been to heavy, but no - our Ryse operates it remotely, perfectly!

Works okay. Set up was easy and the instructions are very clear. The actual product loses its settings quite quickly and i have to adjust where the top and bottom are frequently