RYSEReviews of helloryse.com

Worst customer service I've ever experienced. Two broke almost immediately, have been trying for six weeks to get it fixed. They don't give a shit about you.

Great product. Apple Home Kit connectivity stopped working for me for some reason but I still love the shade control. Easy to install.

Honestly cannot provide a rating because I have not received my product yet.

the blinds won't go up or down without hitting the button a number of times.....I've reset it several times but it keeps happening. Also it's very slooooow, I went on the app but couldn't find were to increase it....the app is not very friendly.

Well they do move the blinds. That’s good. - But is so painfully slow. - It’s noisy. - And you can’t just tap the up or down button to incrementally open or close. It’s all the way up or down each time. - And I can’t set favorite positions. Partially open or closed. - Lastly eye watering expensive to have so many missteps. But yes. They open and close my blinds.

works great

1. Almost every useful feature requires the smarthub which is not well explained in their marketing materials or when you buy the product 2. Installation is not as easy as they market it, I hope you have a good drill and bits. If you're renting you'll have to fix the holes you make for this as well 3. The battery pack version disconnects its own battery pack when trying to raise my blinds about 50% of the time, causing the battery pack to fall to the floor. A pretty big design flaw if you ask me...

Extremely disappointed with the RYSE product and the overall experience with this company. The setup process is confusing and poorly explained, with far too much information that is not clear or consistent. There is also no live customer support available, which makes the installation process incredibly frustrating. I spent nearly three hours trying to install the product and could never get it to work properly. Considering the price point, the lack of support is unacceptable. Charging this much for a product while offering virtually no real assistance to customers is unreasonable. When I finally decided to return the product, it became another battle. I had to go back and forth with the company just to process the return, and even then the situation was not handled properly. In the end, I had to file a dispute through my credit card company to recover my money. Overall, a terrible experience from start to finish. I would not recommend RYSE to anyone. Save yourself the time, frustration, and money.