Jon
Good idea - poor quality product and customer service
I've had four RYSE smart shades which were purchased less than three years ago. Over the years, I've had to battle with each one of them to get basic functionality working. The smart shades frequently jam and I've broken countless metal ball chains. The units unfortunately don't seems to have a safety mechanism in place to stop the motor when things don't work as expected. This has resulted in damaged smart shade devices, sprockets, broken chains, and damaged walls. I've spent close to $600 on these units and at least another $200 in chains and wall repairs over the years. I've had only several months of combined usage. I think the longest I've gone without any issues has been a two week period. When I tried reaching out to customer support after I noticed the motor on one of the units died, I went through over a week of back and fourth only to be told my unit is not covered under warranty. This ideally should have been their first response. Further, I was told I'd be sent a coupon code from the support person to help me purchase a new unit but that never arrived either. Overall I can't recommend this product. It is too expense, doesn't work well, and their customer service is lacking as well.