Hello AlphaYour doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Lora D.
Fast and accurate service
Response from Hello AlphaMay 16, 2023
Hi Lora, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Lindsay
I requested that my prescription refill date be pushed out and was given confirmation it would be. Then it shipped anyway on the regularly scheduled date. This isn’t acceptable.
Response from Hello AlphaOct 25, 2022
Hi Lindsay, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issues you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you! Sincerely,
Hay
I love the responsiveness I receive. Even if it has been taking longer due to them being very overwhelmed I always receive a response. I am extremely happy with the service I have received.
Response from Hello AlphaMay 16, 2023
Hi Hay, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Alaina M.
Sent a message 4 almost 5 days ago and have heard nothing but they took my 35 dollars immediately! I need a refund at this point!
Response from Hello AlphaOct 25, 2022
Hi Alaina Miller, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issues you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you! Sincerely,
Shatacia
This company provides excellent, prompt, and accurate service every time I have used them.
Response from Hello AlphaMay 16, 2023
Hi Shatacia, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Craig R.
I am like all the other 100 responses. I got my initial prescription with no problem. My increase dosage was never sent to my pharmacy and the auto reply is they are experiencing high volumes. All I need is my prescription sent in. Just a push of a button. If this would be handled on a lot of the complaints y’all would not be jammed up. Please get it sent over to my pharmacy
Response from Hello AlphaOct 25, 2022
Hi Craig Rowland, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Our care team will be reaching out to you in your Alpha patient dashboard regarding the issues you have described. Please do not hesitate to message us if you have any additional questions or concerns. Thank you! Sincerely,
Tesla
I started using Alpha Medical a few months ago and they were amazing. I got a reply back the same day or next day but never more than 24 hours. Now I can't get a reply after 4 days and there is no customer service to call. It is literally relying on the message. My husband started using it this month, it took 4 days for the prescription to be approved and sent. I then go to the pharmacy (same one I use) and they do no have an order for the prescription. So, I messaged Alpha and I'm sure it will be another 5 days until I can get the prescription sent. You can't have no call center for customer service AND a turnaround time over 24 hours. This has turned into a two week process.... for
Response from Hello AlphaOct 25, 2022
Hi Tesla, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages, and one of our staff will be happy to assist you. Thank you! Sincerely, Alpha Care Team.
Stevie A.
Easy and fast delivery! Always on time!
Response from Hello AlphaMay 16, 2023
Hi Stevie, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
