Hello AlphaReviews of helloalpha.com

I never signed up for any thing so don’t know why you sent me a email asking how you guys did and let’s be clear I am not a customer of yours

I feel like Hello Alpha was so much better back then. Now the communication seems to have gotten worse. I am having a hard time getting a simple refill for my medication. It used to never be this hard. I was prescribed a 3 month supply of meds from here 3 months ago and I really like the medication. It has helped with my extremely heavy periods. Last week I submitted a return visit for $15 and asked for a refill. Dr Fawn Townsend is refusing to prescribe me the meds. It has been days of going back and forth with Dr Fawn Townsend. I told her the meds I want a refill for has helped so much and she dosen't care. She is doing anything to not prescribe me the meds. She is trying to get me to see an in person provider for a cervical cancer screening, pregnancy testing, blood work including a CBC, coagulation screening, thyroid screening, anemia testing, pelvic exam, transvaginal ultrasound, and possibly get an IUD. LOL this lady is ridiculous I am not about to have all of that done. Like this is a joke right? She wasted my time and I'm so mad. The whole point of me using Hello Alpha is so I won't need an in person provider. I'm not sure why this lady is making it so hard. Luckily I found the same medicine online without a prescription. It's more expensive but worth it. I am done with Hello Alpha for good. You guys lost a long time customer. They also said they will not give me a refund. Looks like I'm going to have to file a chargeback with my bank. Before you pay anything just know they won't give you your money back no matter what. Sadly after years of using Hello Alpha I have to find a different service. It shouldn't be this hard to get a simple refill. Back then I used to request refills from here and it would be so fast and easy. It is sad to see how bad this company has gotten.

They charged me for a month of consultations, accepted my intake form (which they didn’t read properly), denied to treat me (for a reason that makes no sense) despite accepting my intake form, and then said I couldn’t get a refund for the month of consultations I paid for.

They don't accept Medicare or Medicaid and found them as very condescending just looking to get paid. The website is outdated and also when you sign up for SMS and email notifications they never come. You have to log in to see whats going on.

Would not renew my prescription unless I recieved pelvic scan. I explained I was only renewing my script for estradiol but they refused. They also refused a refund for my subscription, and requested I cancel my dispute with my cc. Which of course I did not.

Complete lack of transparency in billing and services provided. They not only charged me for a service I NEVER used because they could not help me, but they would not refund my money. I would NOT recommend giving any money to this company.

I have never been this insulted by any kind of business. Poor service or quality of service is one thing, but this company went over the top. I wanted a prescription for progesterone as I was having really heavy painful periods during periomenopause (45). I was also having trouble sleeping. This male doctor, without any knowledge of my sexual history, said he would only prescribe birth control as I was still menstruating. I've read about things like this happening but I never experienced it and I'm just appalled that a so called medical profession is in a place to push his personal beliefs on me. I asked for a refund and was denied even though the rude comment was documented on the platform. Edward Henson is a sexist and should not be treating women.

Within 3 hours of signing up and paying $79 come to find out they can’t do more than my actual PCP. Rip off. No savings, no added benefit.