Hello AlphaReviews of helloalpha.com

My follow up was on 10/19/ 22 and today is 10/26/22 and they have still not called in my prescription. I am due for my next dose on Saturday

Hello alpha was amazing until the last 2 months! Cant get a response and if and when you do it's not helpful. Trying to sort out medications and everything I ask a question they charge me $30-$35. Also the website kept prompting me to sign up for a membership so I did only to be told it doesn't apply to the only service I'm using alpha for.

So very disappointed in the decline in care I’ve received from Alpha. I did my follow up appt on 10/13. Had to write a review to get the prescribed medication sent to the pharmacy. I’ve now written multiple messages to the provider and customer service for a prior authorization. It is now 10/26 13 DAYS LATER and my rx is still on hold at the pharmacy. Not only have I now missed a dosage of my medication, even when the prior authorization gets submitted my pharmacy takes a few days to order in the medication. I no longer recommend this to anyone. I have also advised family and friends that were interested to no longer use Alpha.

Update: Still awful if not worse. Half- heartedly reached out to with no solution. My “visit” has still not been completed, in fact I have no response from the original message from my “provider”. I have been told that they are unable to refund me since my visit has been completed- even though it has not.. thank goodness they are not taking new patients because they obviously are unable to handle the ones they have with any sort of care or attention. Awful- took forever to connect with provider. When I finally was, the provider gave me inaccurate information and wasn’t available to respond after giving me the incorrect information. Don’t waste your money. In the time I waited for a response I have received the care I needed including a prescription in hand with Push. Although the cost for push is more it is worth it. The $35 I spent was absolutely useless. I have reached out expressing my concerns… and you guess it, I have not had a response.

I had a fast response with my start visit but have been trying to get a prior authorization started since the 13th. Also slow response from prescriber. Glad I am not having a serious problem. My insurance will cover it if I get this done. About to switch to PUSH. Angela Schmidt

Worst customer service!

Delivery wasn’t received, despite the notification that it was delivered. I reached out to get an expedited prescription sent into my local pharmacy a few days ago and haven’t heard back since.

My first visit was text book but I had my follow up visit on 10/14 it is 10/25 and I still have not had my prescription called in and it is due to today and my pharmacy takes a week to order the medicine. I have messaged and left voicemails and noone has reached out to me. Can someone please help me???