Hello AlphaReviews of helloalpha.com

Response from Hello AlphaSep 4, 2026

Hi, Thank you so much for taking the time to share your experience! We're glad we could make your prescription process easy and affordable. Your feedback about the questionnaire length and repetition is so valuable to our product team as we continuously work to make the our site easier to navigate. We appreciate you being part of Hello Alpha!

Response from Hello AlphaAug 7, 2026

Hi Sara, Thank you for your candid feedback. While we are happy that your weight management care has been seamless, we deeply apologize for the delays and frustration you experienced with your acute medical visits. Getting timely relief for conditions like sinus or yeast infections is crucial, and going to urgent care because of a delayed response is not the level of service or care we aim to provide. We are also addressing your feedback regarding message reviews with our clinical team to ensure our providers are thoroughly reading patient intake forms. Please reach out to our support team if you would like to discuss further. Again, we are very sorry about this.

Response from Hello AlphaAug 7, 2026

Hi Kay, Hi there, thank you for sharing your honest experience. We're glad the overall service has been great, but we apologize for the stress caused by the timing of your live visit. While face-to-face appointments are essential for maintaining continuous care safely, you should have been notified well in advance so your treatment wasn't delayed. We appreciate you bringing this to our attention so we can refine our patient notification process.

Response from Hello AlphaMay 11, 2026

Hi, Hello, we are so sorry to hear about the frustration you’ve experienced at the pharmacy. We know how important it is to have a seamless experience when picking up your medication. While pharmacies can sometimes have communication gaps regarding refills, we are here to fix this for you! To resolve this immediately, please log into your Hello Alpha portal and send a secure message to your Care Team. Our providers can verify your treatment plan and resend the prescription to your pharmacy right away. We apologize that the pharmacy was not more helpful, but we are committed to getting this sorted out for you today. We look forward to hearing from you in the portal!

Response from Hello AlphaAug 25, 2025

Can we provide receipts? @fawn

Response from Hello AlphaMay 31, 2025

Hi, Thank you for your honest feedback — we truly appreciate you sharing your experience. We’re glad to hear that having access to your medication has been helpful, and we understand your concerns about the cost. We know that everyone’s needs are different, and your suggestion is a valuable one. I’ll be sure to pass this along to our team as we continue exploring ways to make care more flexible and accessible for all of our patients. If you have any questions about your plan or if there’s anything else we can do to support you, please don’t hesitate to reach out.

Response from Hello AlphaOct 12, 2024

Hi, We are very sorry that you did not have a good experience. We appreciate your feed back and we take this information seriously. It’s our mission to provide high-quality care so we will look into this. Please message in your support thread if you would like to connect with another provider. Again we are sorry you did not have a good experience.

Response from Hello AlphaAug 1, 2024

Hello! Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.