AlmaReviews of helloalma.com

My therapist Jennifer Boyd has been very supportive and professional in every aspect. I’m so grateful to have her as my therapist because she’s been there to help me through some difficult times in my life that have truly affected my mental health and Jennifer has made such a positive impact in my life. My only complaint is the Alma billing process that I continue to receive erroneous invoices and this needs improvement. Everything else is great and I do appreciate your services. Thank you

I am a returning patient and have had nothing but positive interactions with my therapist and Alma. When I first started a few years ago and again now that I’m back, my experience with my therapist has been only positive, caring and supportive.

I have been through multiple mental health platforms and psychiatrists in the past years and Alma has made it very easy to communicate with my provider. Also, Amanda Tenison is the most caring and helpful and knowledgeable provider I've ever had!

My experience was unbelievable, how I opened up and shared things with a stranger the first time I spoken with them as I never felt I would've done with anyone for the first time. That opened me up to talk more with them.

The Therapist as always is always understanding and a very good listener. Darwin has always been able to relate to me every time I’ve met with him online.

I have had a great experience using Alma for my counseling needs. I love the counselor, and communication is spot on. Thank you for making it possible for me to communicate with someone when I needed it the most.

Alma tells you your therapist is in-network and your copay is $30–$50. You believe them—why wouldn't you? They ran an "eligibility check." So you start therapy, you open up to someone, you start to trust them. Then the email comes: the estimate was "wrong," and now you owe hundreds of dollars in back charges for sessions you already had. That's not a mistake. That's the business model. Quote a number people can afford, wait until they're emotionally invested and unwilling to walk away, then send the real bill. They target people who are anxious, depressed, and desperate for help—the exact people least equipped to fight a surprise charge—because they know those people will pay rather than abandon a provider they've come to rely on. And fighting back is by design nearly impossible. No phone number. Just an email queue where you get passed between staff who make you re-explain everything from zero and then go silent. The complaints are everywhere and they're identical: confirmed low copay, surprise bill months later, no accountability. Telling a vulnerable person "your care costs $30" and then billing them $300 after the fact isn't incompetence. It's predatory, and it's sick. Stay away.

It was easy to find a provider for my needs and scheduling was easy. They make the billing process very easy. The provider is very thorough and carefully assessed me before prescribing a medication.