AlmaReviews of helloalma.com

I found the Alma app easy to navigate, especially when it came to finding an in-network therapist. I also appreciated being able to schedule a free 15-minute consultation before committing to ongoing sessions. My biggest drawback was the number of therapist recommendations and unsolicited scheduling attempts I received. Several therapists scheduled free calls or sessions without me expressing interest, which felt overwhelming and made the process less streamlined. I also found that the link for scheduled sessions doesn’t always arrive on time. That said, my experience with my therapist has been **10/10**. Pamela is well-versed in her areas of practice, faith-based, and leads with genuine empathy. Four sessions in, I already appreciate the depth we’re reaching and the perspective and presence she brings to the space. Finding the right therapist makes a huge difference, and Alma made that connection possible for me. So far, billing has been a breeze; they have my card and bill the $15 after the session. So far, no issues that have caused me to speak with customer service so I can't speak to that.

Alma has been an excellent experience from start to finish. Their service is fast, clear, and truly supportive. I especially appreciate that they offer the option to connect with a professional who speaks Spanish and understands Latin roots. It made me feel seen, understood, and comfortable throughout the process. I highly recommend Alma for anyone looking for quality care with cultural sensitivity.

I am a licensed clinical social worker practicing out of California. I never used the platform nor did my account go live however I was charged THREE TIMES totaling $375.00. I attempted to contact Alma to speak with a rep however I was referred to their AI chatbot. I tried to cancel my membership before this; however it was NOT PROCESS!!! I was told that they WILL NOT refund me, although I never used the platform nor did my account go LIVE!! DO NOT USE THIS PLATFORM!!!!!

Easy to schedule and join appointments. Paola is very knowledgeable and our sessions have had a positive impact. I thoroughly enjoy working with her. Alma needs to be accessible in other browsers (duck duck go, brave).

The provider never contacted me for a virtual consultation despite having received a confirmation and adjusting my schedule to make the call. I will not continue to use their services, nor will I reccommend them.

I am writing this review in real time while I am supposed to be meeting with a client through Alma. I am a paying Alma provider, and I cannot access my account despite resetting my password twice today. My client is presumably waiting for me right now, and because her contact information is inside Alma, I cannot even reach her to explain what is happening or offer another way to meet. I submitted an urgent technical support request, but the automated response says it may take up to three days to receive a reply and warns that submitting additional requests may further delay the response. There also appears to be no phone number or other way to reach someone for immediate assistance. This puts me in an awful professional position. From my client’s perspective, it may look as though I simply failed to show up for her appointment when, in reality, I am sitting here trying to reach her and cannot because I am locked out of the platform. Technical problems happen. What is unacceptable is having no way for a paying provider to obtain immediate assistance when a technical problem is actively interfering with client care. I sincerely hope someone from Alma sees this and contacts me promptly so I can regain access to my account and reach my client.

Alma is excellent. I have had great help with my zoom sessions with Kathleen(Kathy) San Filippo. She is an extremely skilled trauma counselor who has addressed my nervous system and helped me get through some challenging difficulties. I highly recommend Kathleen (Kathy) San Filippo and Alma.

So far I have had a positive experience using Alma. It was easy to schedule consults which made it easy to find the right fit. I had some negative experiences with similar online platforms, so I was pleasantly surprised with this one. I have used the platform for over a year, and have no complaints. Everything has run smoothly, so I have not had any interactions with customer service team.