AlmaReviews of helloalma.com

I am not sure what Alma's process is for keeping their provider information up to date, but there is nothing worse than doing hours' worth of research only to decide on a provider, schedule an appointment, and be met with the reality that the provider, in fact, does not take your insurance. Even though the insurance is listed in the provider profile. Honestly, it is easier to just go through one's insurance directly. A beautiful app interface that can't deliver on the actual service is just another hurdle to adequate healthcare.

Alma starts off great, the platform for finding a professional is great. The billing on the other hand is TERRIBLE. They solely rely on sending receipts for bills, there is no central place for you to access your invoices and receipts. So if you are like anyone else who has hundred of emails coming in, it's really easy to miss these receipts which are necessary for reimbursements. The customer service is basically non exisistent. It's painful.

I am writing this review in real time while I am supposed to be meeting with a client through Alma. I am a paying Alma provider, and I cannot access my account despite resetting my password twice today. My client is presumably waiting for me right now, and because her contact information is inside Alma, I cannot even reach her to explain what is happening or offer another way to meet. I submitted an urgent technical support request, but the automated response says it may take up to three days to receive a reply and warns that submitting additional requests may further delay the response. There also appears to be no phone number or other way to reach someone for immediate assistance. This puts me in an awful professional position. From my client’s perspective, it may look as though I simply failed to show up for her appointment when, in reality, I am sitting here trying to reach her and cannot because I am locked out of the platform. Technical problems happen. What is unacceptable is having no way for a paying provider to obtain immediate assistance when a technical problem is actively interfering with client care. I sincerely hope someone from Alma sees this and contacts me promptly so I can regain access to my account and reach my client.

I'm a provider and used their platform for a couple years. They were great at the start but in true tech company fashion, have gone downhill fast. They're customer services is terrible, it's impossible to talk to a live agent via chat or phone, and they make cancellation of the service very complicated. Also, their fees are too high, especially given there are now similar companies that provide similar rates for no fee. Very disappointed w/ the last several months of my time with them. The only real value they provide for the fee is their number of CEU options.