AlmaReviews of helloalma.com

There are a lot of therapy sites. Alma is simple to use and connects me with my therapist on the things I need most. Alma makes managing my payments painless. I am really glad I found Alma!

Great service provider and great therapists.

The website was easy to navigate and really accelerated being able to find the right counselor for me. Payment is super easy to set up and I love the reminders and payment confirmations along with the appointments. Highly, highly recommend!

Thanks to Jamilla Herron and Alma I’ll never consider you again! $85 charged for a no shoe Jamilla knew shouldn’t have occurred but I guess she wanted free time with free pay on my dime so she set me up at 5pm knowing I worked until 4:30 central.

Came here to leave a positive review and was surprised to see so much negativity. A friend introduced me to Alma, and I actually know several people (like, upwards of 10!!) who use it. We’ve all had great experiences. I’ve had no issues with billing or insurance, and my therapist has been excellent so far. It seems like some of the negative experiences may come from people connecting with the wrong therapist. The platform delivers on what it promises, but you still need to do some due diligence to find the right fit.

Have tried booking an intial intake three times over the past three weeks! Bait and switch with booking procedures. Book with one provider and get a call to book with someone else (in the practice) even though I read the bio and selected intake appointments from that provider. No user login so anytime you are booking you have to re-enter all insurance and personal information. Overall an awful experience. Will not be moving forward with this service.

Hire some human staff who can actually help with issues they are facing. A 3 day response time in 2026 is absolutely outrageous. Alma charged my card nearly $150 because their system is so slow to update, it hasn't pulled in my updated insurance (going on 4 weeks now). As someone who oversees customer experience and internal processes, I am appalled that Alma doesn't have a human escalation process figured out. They don't even have a customer service number for someone to call. Despite being a behavioral health and wellness platform, they are do not treat their platform users like humans. If you're going to over-invest in AI, then at least have the AI working efficiently and pulling accurate information.

I'm a provider and used their platform for a couple years. They were great at the start but in true tech company fashion, have gone downhill fast. They're customer services is terrible, it's impossible to talk to a live agent via chat or phone, and they make cancellation of the service very complicated. Also, their fees are too high, especially given there are now similar companies that provide similar rates for no fee. Very disappointed w/ the last several months of my time with them. The only real value they provide for the fee is their number of CEU options.