AlmaReviews of helloalma.com

Psychiatrist was rude and even hung up on me. Kept referring to himself as a physician.

I cannot get ahold of a customer service representative no matter what I try. They are trying to charge me $199 for an appointment, even though I have Medicare and another insurance plan. I just need to add my Medicare information, but no one will answer or call me back. Very frustrated with this service. VERY FRUSTRATED!!!!!

Literally the worst platform ever. They have overcharged me on several occasions after "verifying my insurance." there is no contact number - only generic emails and a genuinely unhelpful AI FAQ bot. Its simply horrible. Therapists are great, this company, awful.

Alma is the EAP provider for the very large company I work for. I did everything correctly, contacted them, received an access code for my free 6 sessions covering 6 months of time. But before I could even book my second session, they billed my credit card for $130. This was not part of the benefit and spent nearly 2 weeks going back forth with their incredibly cluessless employees or unacceptable BOTS, which dified stupidity and shows why no one would want to do business with them. Never, never again and if you're in HR, avoid them at all costs.

I am a licensed clinical social worker practicing out of California. I never used the platform nor did my account go live however I was charged THREE TIMES totaling $375.00. I attempted to contact Alma to speak with a rep however I was referred to their AI chatbot. I tried to cancel my membership before this; however it was NOT PROCESS!!! I was told that they WILL NOT refund me, although I never used the platform nor did my account go LIVE!! DO NOT USE THIS PLATFORM!!!!!

The provider never contacted me for a virtual consultation despite having received a confirmation and adjusting my schedule to make the call. I will not continue to use their services, nor will I reccommend them.

Alma tells you your therapist is in-network and your copay is $30–$50. You believe them—why wouldn't you? They ran an "eligibility check." So you start therapy, you open up to someone, you start to trust them. Then the email comes: the estimate was "wrong," and now you owe hundreds of dollars in back charges for sessions you already had. That's not a mistake. That's the business model. Quote a number people can afford, wait until they're emotionally invested and unwilling to walk away, then send the real bill. They target people who are anxious, depressed, and desperate for help—the exact people least equipped to fight a surprise charge—because they know those people will pay rather than abandon a provider they've come to rely on. And fighting back is by design nearly impossible. No phone number. Just an email queue where you get passed between staff who make you re-explain everything from zero and then go silent. The complaints are everywhere and they're identical: confirmed low copay, surprise bill months later, no accountability. Telling a vulnerable person "your care costs $30" and then billing them $300 after the fact isn't incompetence. It's predatory, and it's sick. Stay away.

My work insurance covered the services entirely, but after I lost my job I knew I would lose the insurance so before I lost the insurance i told the provider I would be seeing a different provider I can pay out of pocket because I lost my insurance, they said okay but over 2 months later they sent me an invoice for 150$ it’s not my fault they don’t settle there payments at least at the end of month, I didn’t lose the insurance for awhile even after I ended the job they had plenty of time to charge my Insurance I shouldn’t have to pay for the clinic Alma partners with negligence, but yeah trying to contact someone from Alma is impossible, so even have insurance if you have problem, Alma is unreachable. so something you should know. Update: they replied too me and as it stands seems like the problem was resolved.