Helium 10Reviews of helium10.com

Response from Helium 10Aug 30, 2022

Hi Bartosz! We appreciate you taking the time to leave us your honest feedback. We're sorry for any inconvenience we may have caused. If you have already cancelled your paid plan with us, you should not have been charged any further. However, if you had paused your subscription and your subscription renewed, then you would have been charged either for your monthly or annual plan. I would love to get some more information about your issue and to see if I can resolve your cancellation/refund issue. If interested, please email me your Helium 10 account information at [email protected] and I'll be more than happy to further assist you. Thank you for your time, and I look forward to hearing from you!

Response from Helium 10Aug 29, 2022

Hi Kajetan! I know myself and the our Support team have been in contact with you and I'd like to again apologize for any inconvenience or trouble this issue may have caused. Reviewing your case, I can see why you were frustrated at the subscription experience and the resulting back and forth with our support associates. There were a lot of opportunities for us to assist you better here and we weren't able to meet the moment - I'm sorry we couldn't help you more efficiently. We're glad that we were able to come to a resolution for you at the end and that we were able to refund you! The last thing we ask before we let you go is that if we remedied this issue, if satisfied, we would appreciate it if you could edit/change your TrustPilot review to reflect that! How to edit your review on TrustPilot: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Thank you Kajetan! Have a great rest of your day!

Response from Helium 10Aug 15, 2022

Hi Jack! Thank you for taking the time to leave us your honest feedback, we appreciate it. Firstly, we'd like to apologize for any inconvenience or trouble we may have caused. I can assure you that myself and our Support team are here to help. If you have signed up for an account, and would like to cancel we have a 7-Day Money Back Guarantee policy where - if you're in the 7-Day window we would be more than willing to refund you. If you can provide me with your account information, I would be more than happy to further assist you to see if we can remedy this issue. If interested, please email me at [email protected]. Thank you again Jack and I look forward to hearing from you! Have a great day!

Response from Helium 10Aug 11, 2022

Hi Rob! Thank you for taking the time to leave us your honest feedback, we greatly appreciate it. Feedback like yours helps us implement necessary changes! I can definitely understand your frustration and I'd like to apologize for any inconvenience or trouble this issue may have caused. I would love to further assist you and get some information on what transpired between you and our support team. If you can provide me your full account details, would be more than happy to get your issue resolved, please e-mail me at [email protected]. Thank you again and I look forward to hearing from you! Have a great day Rob!

Response from Helium 10Aug 11, 2022

Hi Chloe! Thank you for taking the time to leave us your honest feedback. We appreciate it! Firstly, we'd like to apologize for any inconvenience we may have caused. I'd like to know more about your experience with us and would love to further assist you, please e-mail me at [email protected]. I can assure you that myself and the team are here to help out our users as much as possible. Thank you again Chloe and look forward to hearing from you! Have a great day!

Response from Helium 10Aug 8, 2022

Hi Simon! Thank you for taking the time to leave us your honest feedback, we appreciate it! We're deeply sorry for any inconvenience we may have caused. We currently only have our 24/7 support chat (available through the dashboard on Helium 10) or you can e-mail the Support team at [email protected]. If you still need assistance, please reach out to me at [email protected] and I would be more than happy to arrange a support team member to assist you. Thank you and I look forward to hearing from you! Have a great rest of your day Simon!

Response from Helium 10Aug 30, 2022

Hi KC! Thank you for taking the time to leave us your honest review, we greatly appreciate it! That being said, we'd like to apologize for any inconvenience you may have encountered with us. We do offer the option for our users to pause their subscriptions with us - this duration can be for 1,3, or a 6 months pause. After your pause duration ends, you should receive an email three days in advance stating your subscription is renewing. For cancellations, users can cancel anytime without contacting a Support agent or manager. Our users would simply go into their Plans page and click the Cancel button and would follow the flow. I would love to hear more about your issue and to take a look with any support tickets you have with us to come to a remedy to your issue. If interested, please email me directly at [email protected] with your Helium 10 account information! Thank you again KC and I look forward to hearing from you. Have a great day!

Response from Helium 10Aug 8, 2022

Hi Charlene! Thank you for taking the time to leave us your feedback, feedback like yours helps us make improvements across our entire company. We'd like to apologize for any inconvenience we may have caused with your issue. I can assure you that our entire team over at Support is here to help with any issues you may come across. I can see that several support representatives are currently working on your ticket. The reasoning behind our support representatives asking for very specific screenshots, is because we need all the information available to help solve your issue - which in this case would be getting screenshots of your Ad Campaigns in Seller Central. Your ticket with us is still open - please stay in contact with us and we will work internally to help solve your current issue! We appreciate your patience and again we'd like to apologize for any inconvenience. Thank you! Have a great day Charlene!